Food & Beverage Supervisor

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hospitality company as a Food & Beverage Supervisor in London. You will oversee operations, ensure compliance with health and safety standards, and provide exceptional service to guests. Ideal candidates will have strong organizational and communication skills, along with a diploma in hospitality management. Be part of a diverse team that values inclusion and personal growth.

Qualifications

• Experience in administrative support, preferably in hospitality.
• Ability to work independently and in a team.

Responsibilities

• Supervise and demonstrate all duties in the assigned area.
• Ensure compliance with health, hygiene, and safety regulations.
• Handle guest inquiries and maintain high service standards.

Skills

Organizational Skills

Communication

Interpersonal Skills

Attention to Detail

Flexibility

Education

Diploma in Hospitality Management

Tools

Microsoft Office

Job description

Company Description

Why work for Accor?
We are more than a worldwide leader in hospitality. We welcome you as you are, offering a job and brand that match your personality. We support your growth and learning every day, ensuring work brings purpose to your life. Join us to explore Accor’s limitless possibilities and write your own story. Discover what awaits at Accor by visiting https://careers.accor.com/.
#HospitalityIsAWorkOfHeart

Job Description

Food & Beverage Supervisor

Main Responsibilities

1. Operational: Provide courteous, professional, efficient, and flexible service, adhering to hotel standards.
2. Supervise and demonstrate all duties in the assigned area according to the Master Task List, which is regularly reviewed and updated.
3. Be flexible and rotate within different sub-departments of Food & Beverage or other hotel departments as assigned.
4. Perform duties when rotated to other departments as per the Master Task List.
5. Be fully familiar with all hotel services and facilities.
6. Ensure compliance with health, hygiene, and safety regulations, including HACCP standards.
7. Maintain food hygiene and safety, ensuring equipment is working properly and staff are trained.
8. Perform duties common to all waitstaff and other assigned tasks.
9. Report sales, guest complaints, and concerns regarding personnel or equipment.
10. Follow opening and closing procedures for the outlet.
11. Control inventory and supplies, ensuring par stock levels are maintained and wastage minimized.
12. Assist in inventory checks and control of operating supplies and equipment.
13. Coordinate with Kitchen and Food & Beverage Department on daily operations and quality.
14. Keep the work area clean and organized.
15. Be familiar with emergency procedures and hotel policies on fire, safety, and law enforcement.
16. Understand and embody Accor’s values, environmental charter, and ISO standards.

Food & Beverage Product:

1. Assist in planning menus, advertising, and promotions.
2. Use only fresh ingredients for food and beverage preparation.
3. Monitor supplies to ensure smooth operations and reduce waste.
4. Understand and explain food and beverage costs.
5. Know menu items thoroughly and suggest pairings and upsells.
6. Prepare and serve orders courteously and efficiently, following standards.
7. Operate POS systems fluently and handle transactions accurately.

Guest Services:

1. Handle guest inquiries courteously and follow up on complaints or issues.
2. Maintain high service standards and a welcoming image.
3. Build rapport with guests and maintain good relationships.

General:

1. Adhere to employee rules, safety, and hygiene policies.
2. Report punctually in uniform.
3. Maintain personal hygiene and appearance.
4. Foster good relationships within the team and across departments.
5. Display a positive attitude and exercise self-control.
6. Participate in briefings, training, and meetings.
7. Handle lost and found items per hotel policy.
8. Adapt to changing hotel functions and requirements.

Occasional Duties:

1. Assist with inventory and stock checks periodically.
2. Help organize festive promotions and other activities.
3. Perform other duties as assigned by the F&B Manager.

Qualifications

• Diploma in Hospitality Management preferred.
• Experience in administrative support, preferably in hospitality.
• Proficiency in Microsoft Office and relevant software.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Flexible and willing to learn new challenges.

Additional Information

Our team environment fosters a culture of inclusion and diversity. We are committed to attracting, recruiting, and promoting diverse talent, respecting local and legislative requirements where applicable.