Food & Beverage Supervisor

The Westin London City; City Of London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Staff accommodation rates across UK

Life Assurance

Cycle to Work Scheme

Technology Scheme

Health Cash Plan (HSF)

Referral Bonus Scheme

Workplace pension scheme

Employee Assistance Program (EAP) and

Wellbeing Support

Eyecare vouchers

Private Medical Insurance

Continuous Learning & Development

Recognition Programme

Social events

Job summary

The Westin London City is seeking a proactive Food & Beverage Supervisor to oversee guest interactions and the daily running of hotel outlets. You will lead teams across restaurant, wine bar, and event spaces, delivering consistent five-star service and maintaining staffing level excellence.

Ideal candidates will bring strong communication skills, hospitality experience, and a passion for guest satisfaction in a luxury setting.

Qualifications

• Oral and written fluency in English.
• Previous experience in a similar role in a four- or five-star environment is desirable.
• Charismatic, friendly, and customer-focused attitude.

Responsibilities

• Be the first and last point of contact with guests in the hotel’s food and beverage areas.
• Ensure smooth day-to-day operation of the hotel's food and beverage outlets.
• Lead outlet teams and provide five-star service.
• Lead shifts in restaurant, wine bar or event spaces as required by business.
• Lead by example in the operation and ensure rota coverage, staffing levels and delivery of excellent service.
• Learning opportunities through Marriott & 4C training portals.

Skills

Communication skills

Interpersonal skills

Attention to detail

Team player

Guest service

Hospitality experience

Job description

JOIN OUR FAMILY

The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.

Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.”

At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.

Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.

A DAY IN THE LIFE OF A FOOD & BEVERAGE SUPERVISOR AT THE WESTIN LONDON CITY

In this role you will report to the Assistant Food & Beverage Manager

What you'll be doing...

• You will be the first and last point of contact with the guest in the hotel’s food and beverage areas
• You will ensure the smooth day to day running of the hotel's food and beverage outlets
• You will lead the outlet teams and using their extensive food and beverage knowledge to provide incredible five star service
• You will lead shifts in restaurant, wine bar or event spaces as required by business
• You will lead by example in the operation and support the entire food and beverage team, ensuring full rota coverage, staffing levels and provision of excellent service at all times
• Learning opportunities through Mariott & 4C training portals

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Food & Beverage Supervisor, you will need the following qualities and skills:

• A charismatic and talented individual with a big heart and genuine smile who passionately wants to make a difference in the hotel.
• A team player with the drive and passion to succeed, with excellent communication and interpersonal skills.
• Attention to detail
• Brimming with enthusiasm, can-do attitude and bags of personality
• Strong work ethic and desire to progress.
• Empathy towards your customers and colleagues.
• Warm, confident, and hospitable personality with a passion for superb service.
• Previous experience in a similar role in a four- or five-star environment desirable.

• Oral & written fluency in English. Additional language will be considered a plus.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Flexible working (subject to role and probationary review)
• Staff accommodation rates across UK (Mariott & 4C Group Hotels)
• Life Assurance Cover
• Cycle to Work Scheme
• Technology Scheme
• Health Cash Plan (HSF)
• Referral Bonus Scheme
• Workplace pension scheme
• Access to Employee Assistance Program (EAP) and Wellbeing Support
• Eyecare vouchers
• Private Medical Insurance
• Continuous Learning & Development opportunities
• Recognition Programme
• Opportunity to attend Social events.

EQUAL OPPORTUNITIES

4C Group and The Westin London City are an equal opportunity employer.

ABOUT 4C Group

4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.