Food & Beverage Supervisor

Leonardo Hotels; Cheltenham; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Room discounts

Vouchers program

Wellbeing webinars

Career progression

Job summary

Leonardo Hotels is seeking a Food & Beverage Supervisor to support daily operations and lead service delivery on the floor. You will work with the Head of Department to motivate staff and deliver exceptional guest care, ensuring standards are met across the department.

The role emphasizes leadership, training, and contributing ideas to improve guest experiences, including the delivery of events that create memorable moments for guests across our properties.

Qualifications

• Experience in hospitality and guest-facing roles.
• Proven ability to supervise service teams and maintain standards.
• Experience supporting events and guest experiences.

Responsibilities

• Support the Food and Beverage Manager to run daily operations and supervise service.
• Ensure guests have memorable experiences through exceptional hospitality.
• Training and coaching of new team members.
• Lead by example and maintain positivity during busy periods.
• Support delivery of events to create memorable moments.

Skills

Guest care

Team leadership

Training coaching

Event support

Creativity

Job description

The Food & Beverage Supervisor will support the strategic initiatives and objectives of the Food & Beverage department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

You'll be the backbone of the team as Food & Beverage Supervisor, as you'll be working with your Head of Department to motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because you'll be stepping into a busy role! You'll be there for the team on the floor, showing exceptional leadership skills to maintain positivity over busy times and inspire excellent guest care.

If you're our ideal Food and Beverage Supervisor, you will:

• Support the Food and Beverage Manager to manage daily operations and supervise service delivery
• Help to meet and exceed guests' expectations by offering exceptional hospitality
• Support with the training and coaching of new team members
• Be creative and bring ideas to the table
• Lead by example! Don't forget to let your personality shine through
• Support with the delivery of events to help create those "wow" moments

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!