Food & Beverage Service Expert - W London

W Hotels; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Special room rates

Discounts on food & beverage

Paid leave

Wellbeing resources

Job summary

W London (W Hotels) is seeking a Food & Beverage Service Expert to deliver memorable dining experiences, from greeting guests to coordinating with the kitchen and maintaining pristine service areas. You’ll engage guests with warmth, uphold brand standards, and contribute to a seamless service flow in a fast-paced environment.

The role requires a high school diploma or GED, less than one year of related experience, and eligibility to work in the UK.

Qualifications

• High school diploma or GED equivalent.
• Less than one year of related work experience.
• No supervisory experience required.
• Strong customer service and interpersonal skills.
• Ability to communicate effectively and work collaboratively within a team.
• Professional appearance and commitment to service excellence.
• Ability to remain on your feet for extended periods and perform physical tasks.
• Right to work in the UK is required.

Responsibilities

• The B&F Host welcomes guests warmly and provides attentive, personalised service throughout their dining experience.
• Set up and maintain dining areas, tables, and service stations to brand standards.
• Communicate effectively with kitchen teams to ensure timely and accurate service delivery.
• Serve food and beverages professionally while creating engaging guest interactions.
• Process guest requests and resolve concerns promptly to enhance guest satisfaction.
• Maintain cleanliness of work areas, equipment, supplies, and guest-facing spaces.
• Follow company policies, procedures, safety requirements, and quality standards at all times.
• Support the Food & Beverage operation by performing additional duties as required to ensure exceptional guest experiences.

Skills

Customer service

Interpersonal skills

Team collaboration

Professional appearance

Communication

Safety standards

Education

High school diploma or GED

Job description

Additional Information

Service Charge

Job Number

26145401

Job Category

Food and Beverage & Culinary

Location

10 Wardour Street, London Engla W1D 6QF, United KingdomVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Pay Range

GBP 14.35 Hourly Salary

Food & Beverage Service Expert

W London

At W Hotels, we do things differently. We are bold, curious and unapologetically ourselves. Our people bring energy, creativity and personality to everything they do. We celebrate individuality and encourage fresh thinking. Here, your ideas have a voice. Your ambition has room to grow. And no two days look the same. We challenge convention and push hospitality forward.

As part of the Marriott International family, W Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The B&F Host (Guest Service Expert) plays a key role in creating memorable and unique dining experiences for guests. This position delivers a wide range of Food & Beverage services, from welcoming and serving guests to coordinating with the kitchen and maintaining dining areas, ensuring every guest interaction feels seamless and enjoyable.

What You'll Do

• Welcome guests warmly and provide attentive, personalised service throughout their dining experience.
• Set up and maintain dining areas, tables, and service stations to brand standards.
• Communicate effectively with kitchen teams to ensure timely and accurate service delivery.
• Serve food and beverages professionally while creating engaging guest interactions.
• Process guest requests and resolve concerns promptly to enhance guest satisfaction.
• Maintain cleanliness of work areas, equipment, supplies, and guest-facing spaces.
• Follow company policies, procedures, safety requirements, and quality standards at all times.
• Support the Food & Beverage operation by performing additional duties as required to ensure exceptional guest experiences.

What You'll Bring

• High school diploma or G.E.D. equivalent.
• Less than one year of related work experience.
• No supervisory experience required.
• Strong customer service and interpersonal skills.
• Ability to communicate effectively and work collaboratively within a team environment.
• Professional appearance and commitment to service excellence.
• Ability to remain on your feet for extended periods and perform physical tasks associated with Food & Beverage operations.
• Ability to maintain high standards of safety, cleanliness, and quality.
• Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.