Food & Beverage Sales Executive

The Dorchester; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Complimentary stays

Discounts across hotels

Royal London Pension (8%)

Apprenticeships

Social events

Referral bonus £1000

Well-being support

Job summary

The Dorchester in London is seeking a Food & Beverage Sales Executive to deliver exceptional guest experiences, manage reservations and seating, and handle special requests. You will collaborate with multiple departments to ensure seamless service and uphold the hotel’s legendary hospitality standards.

Join a celebrated team with award-winning learning programs, competitive perks, and a focus on development, diversity, and guest-centric leadership.

Qualifications

• Strong customer service ethic in guest interactions.
• Excellent communication within a hotel setting.
• English is the primary language used in our hotel and is expected to be spoken fluently.

Responsibilities

• Manage reservations and table allocations, greet guests, seat at allocated tables and bid farewell.
• Fulfill special dietary requests or occasions as requested by guests.
• Coordinate with other hotel departments to maintain guest experience alignment.

Skills

Customer service

Communication

English fluency

Job description

Join us as a Food & Beverage Sales Executive at The Dorchester Hotel, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Food & Beverage Sales Executive, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What You’ll Do

As Food & Beverage Sales Executive, you'll love what you do and take pride in taking care of our guests:

• You will be responsible for managing reservations and table allocations during their day. This will include meeting and greeting guests, seating guests to allocated tables and bidding them farewell on departure all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving dietary requirements, food and drink preferences and even special occasions. Most of these requests are fulfilled by our Food & Beverage Sales Executive
• Communication is what keeps our departments running perfectly. You will easily communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are the essence of a day in the life of our Food & Beverage Sales Executive, but we will make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift-based and may be subjected to change.

What You’ll Bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Food & Beverage Sales Executive you'll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

What You’ll Get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with our hotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.