Food & Beverage Guest Service Assistant

Aimbridge; North East; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training opportunities

Staff discounts

Stream pay

Employee assistance

Incentives

Staff parking

Job summary

Aimbridge Hospitality is hiring a Food and Beverage Guest Service Assistant. You will greet guests, take orders, serve food and drinks, and handle payments while ensuring a clean dining area and smooth service flow. The role supports the wider hotel team and upholds Aimbridge’s standards.

Strong guest focus, excellent communication, and teamwork are essential. Flexibility for varying shifts, including nights and weekends, is expected to maintain high guest satisfaction.

Qualifications

• Passion for delivering an exceptional guest experience.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team to deliver service excellence.
• High attention to detail and cleanliness.
• Flexible to work varying shifts, including nights, weekends and holidays.

Responsibilities

• Greet guests, take orders, serve food and drinks, and handle payments.
• Maintain a clean, organized dining area; restock supplies as needed.
• Assist with food preparation and support other hotel teams as required.

Skills

Customer service

Communication

Teamwork

Attention to detail

Flexibility

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Free staff parking

A day in the life of…

As Food and Beverage Guest Service Assistant you'll be responsible for ensuring that guests have a positive, first class dining experience. You'll greet guests, take orders, serve food and drinks, and handle payments. You'll be responsible for maintaining a clean and organised dining area, restocking supplies, and assisting with food preparation as needed whilst working agilely to support the rest of the wider business. Excellent customer service skills and attention to detail are essential for this role and you'll always work with Aimbridge's four pillars of Food and Beverage in mind: People, Product, Guest, Performance.

What do we need from you?

• Food and Beverage experience isn't essential for this role, but to be successful, you will be passionate about providing an exceptional guest experience and living through our brand standards
• You'll have strong communication skills and the ability to engage with guests in a friendly and professional manner
• An ability to work well in a team and collaborate with other staff members to provide excellent service to guest, being agile in your ability to support colleagues across the hotel
• Attention to detail and ability to maintain a clean and organised dining area
• Flexibility to work varying shifts, including nights, weekends and holidays.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'