Food & Beverage Experience Lead

Locke Hotels; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

Locke is hiring a Food & Beverage Supervisor for Locke at Broken Wharf, London. You will lead the F&B team on shift, coordinate with kitchen and bar, ensure high service standards and guest satisfaction.

Role involves supervising staff, upselling, handling complaints, and maintaining health and safety compliance while delivering a premium guest experience in a busy hotel setting. You will work across departments, support events, and manage inventory and cost controls.

Qualifications

• Motivating, training and supervising employees to achieve operational goals and maintain high standards.
• Effectively organising and prioritising tasks, especially during peak hours.
• Addressing employee issues and customer complaints in a calm and professional manner.
• Understanding budgeting, inventory control, and cost management.
• Tracking inventory levels, ordering supplies, and minimising waste.

Responsibilities

• Creating tell-your-mates experiences that makes guests want to keep coming back.
• Lead, coach, and encourage the F&B team in taking responsibility for service standards.
• Welcoming guests, directing them to their tables, and ensuring a clean and inviting space.
• Presenting menus, answering questions about dishes and beverages, and accurately recording orders.
• Delivering food and beverages promptly and efficiently, ensuring proper presentation and temperature.
• Be a system specialist on Mews POS able to upload and edit product and pull reports as necessary.
• Process payments, whether by credit card or room charging.
• Oversee guest satisfaction - seek feedback to continuously improve service delivery.
• Execute relevant cost control measures while maintaining a premium guest experience.

Skills

Motivating team

Training staff

Supervising staff

Organising tasks

Budgeting

Inventory control

Cost management

Flexibility

Education

High School diploma or equivalent

Job description

Locke is hiring a Food & Beverage Supervisor for Locke at Broken Wharf, London. You will lead the F&B team on shift, coordinate with kitchen and bar, ensure high service standards and guest satisfaction.

Role involves supervising staff, upselling, handling complaints, and maintaining health and safety compliance while delivering a premium guest experience in a busy hotel setting. You will work across departments, support events, and manage inventory and cost controls.