Food & Beverage Duty Manager

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Duty Manager to join their vibrant team at a newly refurbished lounge. This role involves leading food and beverage service, managing operations, and ensuring exceptional guest experiences. With a focus on fostering a welcoming atmosphere, the Duty Manager will play a crucial role in creating memorable pre-flight experiences. The position offers great benefits, including discounted stays at hotels and staff travel rates, making it an exciting opportunity for anyone looking to advance in the hospitality sector.

Benefits

Discounted Stays at Accor Hotels

Staff travel rates with Qantas

Staff Meals & Barista coffee

Career opportunities

Learning and development programs

Qualifications

• Proven ability to lead a team in a fast-paced environment.
• Passion for hospitality and customer service.

Responsibilities

• Lead by example in providing efficient food and beverage service.
• Manage front of house operations to ensure smooth running.
• Resolve complaints to ensure guest satisfaction.

Skills

Hospitality

Leadership

Customer Service

Conflict Resolution

Education

Responsible Service of Alcohol Certificate

Responsible Person Badge

Job description

Company Description

Who are we?

At Accor our goal is that every personfeels welcomeandfeels valued. We ensure that everyone can come as they are and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do.

What do we do?

Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world.

Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

We are seeking a highly motivated Full Time – Duty Manager to join our welcoming team providing friendly and efficient food and beverage service supervision that meets the guests’ expectations. Our brand new and exciting lounge precinct is set to open mid-May with our three fully refurbished lounge spacing.

Job Description

This role is based within our brand-new and exciting lounge precinct at Adelaide Airport. Our Duty Manager will bring their passion for service to our three full refurbished lounge spaces. They will be dedicated to creating a welcoming and inviting pre-flight experience for our guest.

Key duties of this role include, but are not limited to the following:

• Lead by example providing efficient, friendly and professional food and beverages service
• Responsible for managing the front of house to ensure we are smooth running of the operations
• Be a key point of contact for all stakeholders to ensure excellent communication across the lounge operations
• Effectively resolve complaints to ensure our guest leave happy
• Be a genuine and positive role model, fostering engagement and connection with all team members

Qualifications

To be successful in this role, you will have a passion for hospitality and proven ability to lead a team working in a fast-paced environment.

Other requirements

• You must have Australian working rights to be considered for this part-time role
• Have a Responsible Service of Alcohol Certificate (RSA) and Responsible Person Badge (RP)
• Must have full-time availability across a 7-day rotating roster, including public holidays
• Ability to pass a federal police background security check

Additional Information

Great benefits with two iconic travel partners - Accor and Qantas!

• Discounted Stays at Accor Hotels - Globally over 3,000 hotels
• Staff travel rates with Qantas, Jetstar & Jetstar Asia
• Staff Meals & Barista coffee on duty
• Work with two iconic businesses and experience the buzz of the working in the airport
• Excellent working conditions & career opportunities
• Great learning and development programs available
• A company genuinely focused on its team members

Are you looking to climb the ladder in the hospitality industry? Apply now!