Food & Beverage Attendant

The Grand Brighton; Basingstoke; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Special hotel room rates

Vouchers via recognition scheme

Talent referral scheme

Wellbeing calendar

Training programmes

Job summary

The Grand Brighton is seeking a friendly Food & Beverage Attendant to join our Cyan restaurant team. You will take orders, deliver hospitality, and help ensure guests feel welcome in every interaction.

Working evenings, five days a week, you’ll use Leonardo systems to complete tasks, report hazards, and contribute to a consistently warm guest experience. We offer a basic hourly rate plus service charge, and Leonardo benefits to support your development.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.
• Engaged with hotel initiatives to support the local community.

Responsibilities

• Taking orders and delivering exceptional hospitality.
• Address guest concerns courteously and promptly to ensure satisfaction.
• Collaborate with colleagues to elevate the guest experience.
• Operate safely and report hazards, accidents, losses or damages.
• Utilise Leonardo systems to complete tasks in a timely manner.

Skills

Guest service

Team player

Communication skills

Problem solving

Tools

POS system

Job description

LGB - The Grand Brighton is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.Main TasksYou will be part of a dynamic team working in our vibrant Cyan restaurant. Taking orders and delivering exceptional hospitality.Working shift patterns, mainly evenings.• Offer exceptional guest care at all times• Address guest concerns courteously and promptly to ensure their satisfaction• Collaborate with colleagues in all departments to elevate the overall guest experience consistently• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management• Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation• Engage in continuous learning and skill development to maintain service excellence• Utilise all relevant systems correctly to complete tasks in a timely manner• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations• Complete any other reasonable request made by a member of the management team or a supervisorWorking shift patterns from 5 days a week, mainly evenings from 17:00.Basic hourly pay plus service charge and Leonardo benefitsPerson Specification• Genuine passion for delivering memorable moments to guests• Positive approach to changing service environments and priorities• Pro-active with a hands-on approach to delivering consistent results• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative• Friendly team player with the ability to work effectively and efficiently with others• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues• Engaged with hotel initiatives to support the local communitySome of the perks our Food & Beverage Attendant could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Food & Beverage Attendant?We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!