Food & Beverage Attendant

Brighton Grand Hotel Operations Ltd; Brighton; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Special hotel room rates

Wellbeing calendar

Training programs with progression

Job summary

Brighton Grand Hotel Operations Ltd operates The Grand Brighton, part of Leonardo Hotels, and is seeking a Food & Beverage Attendant for the Cyan restaurant. You will be part of a dynamic team, taking orders and delivering hospitality in shifts, mainly evenings from 17:00.

Basic hourly pay plus service charge and Leonardo benefits are provided. Join a company committed to guest care and staff development, with opportunities across the UK & Europe within the Leonardo Hotels portfolio.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Pro-active with a hands-on approach to delivering consistent results.
• Friendly team player with the ability to work effectively and efficiently with others.
• Engaged with hotel initiatives to support the local community.

Responsibilities

• Offer exceptional guest care at all times
• Address guest concerns courteously and promptly to ensure their satisfaction
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently
• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
• Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation
• Engage in continuous learning and skill development to maintain service excellence
• Utilise all relevant systems correctly to complete tasks in a timely manner
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times
• Complete any other reasonable request made by a member of the management team or a supervisor
• Working shift patterns from 5 days a week, mainly evenings from 17:00.

Skills

Guest care

Team player

Communication

Proactive

Hospitality mindset

Job description

LGB - The Grand Brighton is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.

Main Tasks You will be part of a dynamic team working in our vibrant Cyan restaurant. Taking orders and delivering exceptional hospitality. Working shift patterns, mainly evenings.

• Offer exceptional guest care at all times
• Address guest concerns courteously and promptly to ensure their satisfaction
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently
• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
• Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation
• Engage in continuous learning and skill development to maintain service excellence
• Utilise all relevant systems correctly to complete tasks in a timely manner
• Adher*e to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
• Complete any other reasonable request made by a member of the management team or a supervisor

Working shift patterns from 5 days a week, mainly evenings from 17:00.

Basic hourly pay plus service charge and Leonardo benefits.

Person Specification

• Genuine passion for delivering memorable moments to guests
• Positive approach to changing service environments and priorities
• Pro-active with a hands-on approach to delivering consistent results
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
• Friendly team player with the ability to work effectively and efficiently with others
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
• Engaged with hotel initiatives to support the local community

Some of the perks our Food & Beverage Attendant could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Food & Beverage Attendant?

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.