Food & Beverage Assistant / Waiter / Waitress

The Midland Hotel; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

An iconic hotel in the heart of Manchester is seeking a Food & Beverage Assistant to join their vibrant team. This role offers the chance to engage with guests and ensure their dining experience is exceptional. With award-winning food and drink facilities, every day presents an opportunity to showcase your warm personality and communication skills. As part of a supportive community, you will receive ongoing training and clear paths for progression. Join a respected establishment that values its employees and fosters a culture of celebration and recognition.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals whilst on duty

Talent referral scheme

Access to Company Pension Scheme

Life Assurance

Wellbeing Support

Ongoing job-related training programmes

Qualifications

• Strong communication skills to build rapport with guests.
• Ability to work as part of a team to ensure smooth shifts.

Responsibilities

• Efficiently take orders from guests and make recommendations.
• Maintain work areas clean and tidy at all times.

Skills

Communication Skills

Teamwork

Customer Service

Job description

The Midland – an oasis in the heart of the city and one of Manchester’s most-loved icons. Our diverse and unique team aims for perfection every time. Over the years, we have hosted rock stars, politicians and even royalty! The Midland is the first choice destination where every stay is exceptional. The Midland is part of the Leonardo Hotels UK&I Limited Edition collection.

As a Food & Beverage Assistant at The Lounge, we want you to bring your warm and easy-going personality to work with you every day. Working with the Food & Beverage team, you will ensure our guests take advantage of our award-winning food and drink facilities, and go above and beyond to ensure every guest’s stay is filled with elegance and escapism.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals whilst on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

As a Food & Beverage Assistant, you will:

• Be yourself!
• Have strong communication skills and build rapport
• Efficiently take orders from guests and make recommendations accordingly
• Work as part of the team to ensure each shift runs smoothly
• Maintain work areas clean and tidy at all times

Our story

The Midland is an iconic 4-star Grade II listed hotel in the heart of Manchester. The sophisticated and elegant areas offer an escape from the urban environment – nothing short of a sanctuary! With award-winning food and drink facilities, and the tranquillity of the spa, guests will feel like they have taken a step back in history whilst soaked in luxury. The Midland is part of the Leonardo Hotels Limited Edition collection. Leonardo Hotels operates over 55 hotels across the UK & Ireland, with plans for major expansion over the years; there’s never been a more exciting time to join us!

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!