Food & Beverage Assistant Manager

National Trust; Dorking; On-site; GBP 28,000; Full time

Job summary

The National Trust is seeking a Food and Beverage Assistant Manager for its Polesden Lacey site in Dorking. This full-time position is an excellent opportunity to join a renowned organization focused on food and hospitality. The role includes managing a high-performance team, upholding customer service standards, and achieving financial goals. A variety of employee benefits, including a pension scheme and flexible working options, are offered.

Benefits

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working options

Employee assistance programme

Free parking at most Trust places

Qualifications

• Proven experience in achieving outstanding customer service.
• Experience with budgets and managing stock.
• Ability to lead and develop a high-performing team.

Responsibilities

• Manage a high performing team and ensure successful operations of the outlets.
• Set and achieve financial targets to increase income and profits.
• Recruit, train, and lead the Food & Beverage team.

Skills

Customer Service

Team Leadership

Financial Management

Communication

Health and Safety Compliance

Job description

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Client:

National Trust

Location:

Dorking, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

52b3f6c68fb2

Job Views:

25

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Summary

Are you looking to develop your career in Food & Beverage? The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.

We have an opening for a Food and Beverage Assistant Manager. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours: Full time, weekday and weekend working. No evening shifts

Duration:Fixed term until 28/2/2026

What it's like to work here

Polesden Lacey Food & Beverage is a high paced environment working in a beautiful location. The role will mainly involve managing a high performing team, ensuring the successful operation of our three outlets, and continuing to uphold our great levels of customer service. Our team is one of the largest F&B teams in the National Trust and we are the highest grossing site in the London & South East Region meaning it is an excellent opportunity for someone to grow their career in this industry. The role reports into the Senior F&B Manager on site and there is no evening work.

Summary

Are you looking to develop your career in Food & Beverage? The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.

We have an opening for a Food and Beverage Assistant Manager. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours: Full time, weekday and weekend working. No evening shifts

Salary:£27,500

Duration:Fixed term until 28/2/2026

Interview date:Wednesday 27th November

Potential start date: Monday 2nd December

What it's like to work here

Polesden Lacey Food & Beverage is a high paced environment working in a beautiful location. The role will mainly involve managing a high performing team, ensuring the successful operation of our three outlets, and continuing to uphold our great levels of customer service. Our team is one of the largest F&B teams in the National Trust and we are the highest grossing site in the London & South East Region meaning it is an excellent opportunity for someone to grow their career in this industry. The role reports into the Senior F&B Manager on site and there is no evening work.

To find out more about what it’s like to work in a food and beverage team for the National Trust,

What you'll be doing

As Food and Beverage Assistant Manager, you’ll be working closely with the Food and Beverage Manager. You’ll be helping to look after the entire operation, keeping consistently high standards in the team, in the outlets, and in the food and drink we prepare and serve. You’ll always have an eye on ways to improve service and standards for our visitors.

You’ll support the team to help build a great place to work. This could include helping with recruiting and training new people or developing the team. You’ll make sure that the team follow all relevant legislation and National Trust policies.

You’ll be setting and achieving financial targets to increase income and profits. This could be by driving sales through controlling resources and achieving the best possible customer service.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

Please also read the full role profile, attached to this advert.

Who we're looking for

We’d love to hear from you if you’re:

•Used to achieving outstanding customer service in a similar environment.

•Agood leader of people, skilled in setting personal objectives and giving feedback.

•Experienced with budgets to increase income and control costs (including managing stock and waste).

•Apeople person, with a friendly attitude and great communication skills.

•Aware of health and safety compliance.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places