Food & Beverage Assistant

Aimbridge; West Drayton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Staff discounts

Gym access

28 days holiday

Staff meals on duty

Free staff parking

Job summary

Aimbridge Hospitality is hiring a Food and Beverage Assistant to ensure guests have a first-class dining experience. You will greet guests, take orders, serve meals and beverages, and handle payments while maintaining a clean dining area.

You will restock supplies and assist with food preparation as needed, working flexibly to support the wider hotel operations. The role emphasises exceptional guest service, team collaboration and alignment with Aimbridge’s four pillars: People, Product, Guest,

Qualifications

• Experience in Food and Beverage is not required, but you should be passionate about delivering an exceptional guest experience.
• Strong communication skills and the ability to engage with guests in a friendly, professional manner.
• Ability to work well in a team and support colleagues across the hotel to provide excellent service.
• Attention to detail and ability to maintain a clean, organised dining area.
• Flexibility to work varying shifts, including nights, weekends and holidays.

Responsibilities

• Greet guests, take orders, serve food and drinks, and handle payments.
• Maintain a clean and organised dining area and restock supplies.
• Assist with food preparation as needed while supporting the wider business.
• Provide excellent service in line with Aimbridge’s pillars: People, Product, Guest, Performance.

Skills

Communication skills

Guest service

Teamwork

Attention to detail

Flexibility

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Access to hotel gym facilities
• Minimum of 28 days holiday
• Staff meals on duty
• Starting salary at national minimum wage
• Free staff parking

A day in the life of…

As Food and Beverage Assistant you’ll be responsible for ensuring that guests have a positive, first class dining experience. You’ll greet guests, take orders, serve food and drinks, and handle payments. You’ll be responsible for maintaining a clean and organised dining area, restocking supplies, and assisting with food preparation as needed whilst working agilely to support the rest of the wider business. Excellent customer service skills and attention to detail are essential for this role and you'll always work with Aimbridge’s four pillars of Food and Beverage in mind: People, Product, Guest, Performance.

What do we need from you?

• Food and Beverage experience isn't essential for this role, but to be successful, you will be passionate about providing an exceptional guest experience and living through our brand standards
• You’ll have strong communication skills and the ability to engage with guests in a friendly and professional manner
• An ability to work well in a team and collaborate with other staff members to provide excellent service to guest, being agile in your ability to support colleagues across the hotel
• Attention to detail and ability to maintain a clean and organised dining area
• Flexibility to work varying shifts, including nights, weekends and holidays.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’