Food & Beverage Assistant

Aimbridge; Southend-on-Sea; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Training & development

Staff discounts

Flexible working

Employee assistance program

Incentives

Staff meals on duty

Paid breaks

Free staff parking

Job summary

Aimbridge Hospitality EMEA, part of the global Aimbridge Hospitality brand, is seeking a Food and Beverage Assistant to deliver a high-quality guest dining experience at our hotel. You will greet guests, take orders, serve food and drinks, handle payments and maintain an inviting dining area.

You will work with the team to ensure service excellence, follow brand standards, and stay flexible with shifts including nights and weekends in a dynamic hospitality environment.

Qualifications

• Passionate about delivering exceptional guest experiences and living brand standards
• Strong communication skills to engage with guests professionally
• Team player with the ability to collaborate with staff across the hotel
• Attention to detail and ability to keep dining areas clean and organized
• Flexibility to work varying shifts, including nights, weekends and holidays

Responsibilities

• Greet guests, take orders, serve food and drinks, and handle payments
• Maintain a clean, organized dining area and restock supplies as needed
• Assist with food preparation and support the wider team to ensure smooth service

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Flexible working opportunities
• Company sick pay - Giving you piece of mind when you need it the most
• Access to hotel gym facilities
• Staff meals on duty
• Paid breaks
• Starting salary above national minimum wage
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As Food and Beverage Assistant you’ll be responsible for ensuring that guests have a positive, first class dining experience. You’ll greet guests, take orders, serve food and drinks, and handle payments. You’ll be responsible for maintaining a clean and organised dining area, restocking supplies, and assisting with food preparation as needed whilst working agilely to support the rest of the wider business. Excellent customer service skills and attention to detail are essential for this role and you'll always work with Aimbridge’s four pillars of Food and Beverage in mind: People, Product, Guest, Performance.

What do we need from you?

• Food and Beverage experience isn't essential for this role, but to be successful, you will be passionate about providing an exceptional guest experience and living through our brand standards
• You’ll have strong communication skills and the ability to engage with guests in a friendly and professional manner
• An ability to work well in a team and collaborate with other staff members to provide excellent service to guest, being agile in your ability to support colleagues across the hotel
• Attention to detail and ability to maintain a clean and organised dining area
• Flexibility to work varying shifts, including nights, weekends and holidays.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’