Food & Beverage Assistant

Staybridge Suites® Hotels; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic and ambitious team at a forward-thinking hotel where you can truly make a difference. As part of a vibrant hospitality group, you will ensure exceptional guest experiences while enjoying a supportive environment that values your contributions. With opportunities for continuous training and development, you will thrive in a role that celebrates teamwork and customer focus. This is your chance to shine in a company recognized as one of the best places to work in hospitality. If you are passionate about delivering outstanding service, we want to hear from you!

Benefits

Exclusive employee discounted rate to IHG and Cycas hotels

Continuous paid training and development opportunities

Free healthcare plan

Casual/Zero Hour Contract

Qualifications

• Experience in a hotel environment is essential.
• Strong communication and customer service skills are required.

Responsibilities

• Ensure high standards of food and beverage service.
• Assist with receiving and storage of goods and maintain hygiene standards.
• Resolve guest complaints and promote hotel products.

Skills

Strong communication skills

Self-motivated

Attention to detail

Customer Focus

Ability to multi-task

Flexible and adaptable approach

Education

1 year previous experience in a similar role

Tools

Computer technology literacy

Job description

- Staybridge Suites, Newcastle.

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Staybridge Suites ensure every space features a sense of community, comfort and convenience. With a brand ethos of From Home-to-Home, guests feel like they are at home while on the road. Staybridge Suites operate with fewer colleagues than some of the other IHG brands, so staff need to be naturals when it comes to multi-tasking. Here, you need to be friendly, smart, welcoming and professional - focused on getting the basics right, each and every time.

If you have an inner drive to love what you do - and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

YOUR CORE PURPOSE WILL BE:

• To ensure that the highest standards of food and beverage and hospitality are demonstrated at all times

• Assist with receiving and storage of goods
• Maintain good food safety, hygiene standards and practices
• Assists with the preparation of a food and beverage outlet for service including:
• Cleaning of equipment
• Cleaning and maintaining glassware and china for service
• Preparation of tables
• Serving of beverages
• Recording of replacement stock
• Billing procedures of items consumed in line with hotel policy
• Ordering and storage of minibar items
• Establish and maintain effective employee working relationships
• Attend and participate in daily briefings and other meetings as scheduled
• Demonstrate service attributes in accordance with industry expectations and company standards
• Maintain a high level of knowledge which will enhance the guest experience
• Demonstrate a service attitude that exceeds expectations
• Take appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers
• Be able to promote the hotel products and services
• Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
  
  
WHAT YOU SHOULD BRING:


• 1 year previous experience of a similar role within a Hotel environment
• Strong communication skills
• Self-motivated
• Ability to plan and prioritise
• Ability to multi task
• Attention to detail
• Flexible and adaptable approach
• Able to work unsupervised
• Customer Focus
• Literate in computer technology
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
  
  
WHAT WE OFFER:


• Great team spirit according to our slogan ‘It’s not over until we get a smile’.
• Casual/Zero Hour Contract
• On-site training
• EXCELLENT COMPANY BENEFITS:
• Competitive salary and package
• Exclusive employee discounted rate to IHG and Cycas hotels
• Continuous paid training and development opportunities
• Free healthcare plan
  
  
Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.


• All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***