Food & Beverage Assistant

Champneys; Liphook; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Health, Wellness and Wellbeing Incent

Digital fitness programmes

Nutrition guides and recipes

Self-Guided meditation

Complimentary Spa Day after probation

Discounted stays for you and family

50% discount on Champneys products

Discounted partner products Elemis and

Job summary

Champneys is seeking Food and Beverage Assistants to provide exceptional service, using in-depth knowledge of daily menus and dietary requirements. You will help guests select meals and drinks, upsell where appropriate, and contribute to a warm, luxurious dining experience within our spa resort.

You will ensure the F&B area stays well presented, respond to guest queries, and support seamless service in line with Champneys’ standards and procedures.

Qualifications

• Knowledge of menu items and dietary needs
• Ability to advise guests on calorific values and nutrition
• Knowledge of all food & beverage menus to answer guest queries

Responsibilities

• Maintain inviting F&B area to hotel standards
• Take reservations and serve food & beverages
• Upsell where appropriate to drive sales
• Keep dining and cellar areas clean, safe and hygienic

Skills

Customer service

Food & beverage knowledge

Upselling

Job description

Our Food and Beverage Assistants have a complete working knowledge of the menus, menu ingredients and what is available for that day.

In this role you will provide consistent levels of excellent service, you will be courteous, professional, and have a passion for what we do. You will help to drive sales within the F&B department while being an ambassador for Champneys.

Some duties and responsibilities include;

• Ensuring the F&B area is well presented, inviting and to the to the standard our guests expect
• Have a full and sound knowledge of dietary needs
• Ensuring all literature available for our guests and have sound knowledge on calorific values and basic nutrition in order to advise guests on their menu choices
• Having a complete knowledge of all food & beverage menus enabling you to help with any guest queries
• Taking reservations, orders, delivering ordered Food & Beverages
• Maintaining a clean working and dining area and maintain cellar areas in a clean, safe and hygienic condition to ensure quality of wet products.
• Prepare restaurant & bar areas for service in accordance with Company standards and procedures.
• Serve guests with drinks and meals in accordance with Company and hotel standards and procedures and taking every opportunity to upsell.
• Rotate bar stocks and maintain sales displays according to Company and hotel guidelines.

Why Work for Champneys?

• A focus on wellbeing - for our guests and our teams
• Opportunities for development and career progression
• Exposure to a unique wellness-focused food offering
• Work in beautiful, luxury environments

Our Commitment

• We are committed to maintaining the highest standards of health, safety and hygiene, and expect all team members to play their part in creating a safe and professional working environment.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].