Food and Beverage Team Member

Mercure Exeter Southgate Hotel & Spa; Exeter; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mercure Exeter Southgate Hotel & Spa is seeking a personable F&B operative to serve food and beverages to guests in a friendly, professional manner. A passion for mixology and excellent customer service will help you thrive in our fast-paced hotel bar and dining areas.

You will welcome guests, take orders, maintain cleanliness, process payments, assist with events, uphold hygiene standards, upsell offerings, and work closely with kitchen and bar staff to deliver memorable experiences.

Qualifications

• Strong verbal communication and interpersonal skills.
• Exceptional customer service abilities.
• Knowledge of various drinks and beverages.

Responsibilities

• Interact with guests, taking orders and answering questions about the F&B menu.
• Maintain cleanliness of the bar area, including glasses and equipment.
• Ensure compliance with food and beverage regulations.
• Upsell drink specials and hotel packages when appropriate.
• Communicate effectively with hotel staff to ensure seamless guest experiences.
• Track and manage bar inventory and supplies.
• Handle guest concerns and complaints professionally.

Skills

Verbal communication

Interpersonal skills

Customer service

Cocktails knowledge

Teamwork

Job description

We are seeking a personable and skilled F&B to join our team. As a F&B operative you will be responsible for serving Food and beverages to guests in a friendly and professional manner, ensuring that each experience is memorable. The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to handle a busy environment with ease. Successful candidates will thrive in a fast-paced setting, enjoy interacting with guests, and be enthusiastic about crafting signature cocktails.

Objectives of this role

• Act as the face of the hotel, engaging with guests while providing exceptional service

What You'll Do:

• Welcome and engage with guests to ensure a top-tier dining experience.
• Take and serve food and beverage orders with efficiency and professionalism.
• Maintain cleanliness and organization in all service areas.
• Process payments accurately and follow cash-handling procedures.
• Assist with banquet events, conferences, and catering services.
• Uphold food safety and hygiene regulations at all times.
• Handle guest inquiries and concerns promptly and professionally.
• Collaborate with kitchen and bar staff for seamless service operations.
• Recommend menu items and upsell food and beverage offerings.

What We're Looking For:

• Previous experience in food and beverage service (preferred but not required).
• Excellent communication and customer service skills.
• Ability to multitask and work efficiently under pressure.
• Knowledge of food safety and hygiene regulations.
• Professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Interact with guests, taking orders and answering any questions about the F&B menu
• Maintain cleanliness of the bar area, including cleaning glasses and equipment
• Ensure compliance with all food and beverage regulations
• Upsell drink specials and hotel packages when appropriate
• Communicate effectively with hotel staff to ensure seamless guest experiences
• Track and manage bar inventory and supplies
• Handle guest concerns and complaints professionally

Skills and qualifications

• Strong verbal communication and interpersonal skills
• Exceptional customer service abilities
• Knowledge of various @types of drinks and beverages
• Ability to multitask and remain organized in a fast-paced environment
• Problem-solving mindset with the ability to handle high-pressure situations
• Ability to work well within a team

Preferred qualifications

• Prior experience in F&B or hospitality
• Flexible availability, including weekends and holidays