Food and Beverage Team Member

Mercure Haydock; St Helens; On-site; GBP 18,000 - 23,000; Full time

Job summary

Mercure Haydock is seeking a personable F&B operative to join our team. You will serve food and beverages to guests in a friendly, professional manner, with a focus on delivering memorable experiences and mastering signature cocktails.

You will welcome guests, take orders, maintain cleanliness, handle payments, and support events. The role thrives in a fast-paced environment and requires strong communication and teamwork.

Flexibility for shifts including weekends and holidays is preferred.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Strong customer service orientation.
• Knowledge of drinks and beverages.
• Ability to multitask in a fast-paced environment.
• Problem-solving and team-work mindset.

Responsibilities

• Welcome guests and take food and beverage orders.
• Serve food and drinks efficiently and professionally.
• Maintain bar and dining area cleanliness.
• Process payments accurately and handle cash.
• Assist with banquets, conferences, and catering.
• Upsell menu items and hotel packages.
• Collaborate with kitchen and bar staff for seamless service.
• Ensure food safety and hygiene regulations.
• Handle guest inquiries and resolve concerns.

Skills

Verbal communication

Interpersonal skills

Customer service

Drinks knowledge

Multitasking

Teamwork

Job description

We are seeking a personable and skilled F&B to join our team. As a F&B operative you will be responsible for serving Food and beverages to guests in a friendly and professional manner, ensuring that each experience is memorable. The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to handle a busy environment with ease. Successful candidates will thrive in a fast-paced setting, enjoy interacting with guests, and be enthusiastic about crafting signature cocktails.

Objectives of this role

• Act as the face of the hotel, engaging with guests while providing exceptional service

What You'll Do:

• Welcome and engage with guests to ensure a top-tier dining experience.
• Take and serve food and beverage orders with efficiency and professionalism.
• Maintain cleanliness and organization in all service areas.
• Process payments accurately and follow cash-handling procedures.
• Assist with banquet events, conferences, and catering services.
• Uphold food safety and hygiene regulations at all times.
• Handle guest inquiries and concerns promptly and professionally.
• Collaborate with kitchen and bar staff for seamless service operations.
• Recommend menu items and upsell food and beverage offerings.

What We're Looking For:

• Previous experience in food and beverage service (preferred but not required).
• Excellent communication and customer service skills.
• Ability to multitask and work efficiently under pressure.
• Knowledge of food safety and hygiene regulations.
• Professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Interact with guests, taking orders and answering any questions about the F&B menu
• Maintain cleanliness of the bar area, including cleaning glasses and equipment
• Ensure compliance with all food and beverage regulations
• Upsell drink specials and hotel packages when appropriate
• Communicate effectively with hotel staff to ensure seamless guest experiences
• Track and manage bar inventory and supplies
• Handle guest concerns and complaints professionally

Skills and qualifications

• Strong verbal communication and interpersonal skills
• Exceptional customer service abilities
• Knowledge of various @types of drinks and beverages
• Ability to multitask and remain organized in a fast-paced environment
• Problem-solving mindset with the ability to handle high-pressure situations
• Ability to work well within a team

Preferred qualifications

• Prior experience in F&B or hospitality
• Flexible availability, including weekends and holidays