Food and Beverage Supervisor

Le Strange Arms; Newmarket; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Team incentives and trips abroad

Learning and development with training

Tips + Wagestream access

Flexible hours

Free meals on shift

Up to 50% off food at venues

Overnight stays from £75 at Chestnut

Wine discounts

Family & friends discounts

High-street discounts

Employee Assistance Programme

Team parties and events

Work anniversary rewards

Refer a friend scheme

Job summary

The Packhorse Inn in Moulton, near Newmarket, part of the Chestnut group, is recruiting a Front of House Supervisor. You will lead the floor team, ensure warm, polished service, and collaborate with the kitchen to deliver smooth service for both bar guests and celebration dinners.

We offer growth opportunities within a growing group, perks, and a supportive team culture. Join us to help guests feel at home and develop your hospitality career.

Qualifications

• Front of house experience with supervisory responsibility.
• Love of great food, drink and local, seasonal produce.
• Pride in delivering a fantastic guest experience.
• Calm, positive and organised leadership under pressure.
• Good understanding of stock and accurate cash handling.
• Willingness to keep learning and developing skills.

Responsibilities

• Lead and coordinate the front of house team on shift, setting the standard by example.
• Deliver warm, polished service from a quick drink to a Rosette-level dining experience.
• Work hand in hand with the kitchen to keep services running smoothly.
• Look after wet and dry stock, and handle cash and transactions accurately.
• Keep the pub clean, organised and welcoming for guests and team alike.
• Support, train and encourage newer team members.
• Keep the GM and AGM updated on anything to do with the team, guests or building.

Skills

Front of house experience

Love of great food and local produce

Guest experience

Leadership under pressure

Stock & cash handling

Willingness to learn

Job description

Front of House Supervisor – The Packhorse Inn, Moulton

£17 per hour OTE + perks

Full-time | Bridge Street, Moulton, Newmarket CB8 8SP

Two AA Rosettes. Suffolk Pub of the Year.

On the edge of Newmarket, the home of British horse racing, The Packhorse Inn is a proper village pub with 16 newly refurbished bedrooms and a passionate team at its heart. We're a 2 AA Rosette pub and winner of Suffolk Pub of the Year, serving seasonal food built around local game, fish and vegetables. Each month we run special menus like Butcher's Best and Fisherman's Catch. We also host wine dinners, sharing suppers and other events, and serve one of the best roasts around.

The role

We're looking for a Front of House Supervisor to lead our floor team and make every guest feel at home. Working closely with our General Manager and Assistant Manager, you'll run services day to day, set the tone for the team and make sure every guest leaves happy, whether they're in for a pint at the bar or a celebration dinner. This suits someone who loves hospitality, leads from the front and wants to keep growing their career.

What you'll do

• Lead and coordinate the front of house team on shift, setting the standard by example
• Deliver warm, polished service, from a quick drink to a Rosette-level dining experience
• Work hand in hand with the kitchen to keep services running smoothly
• Look after wet and dry stock, and handle cash and transactions accurately
• Keep the pub clean, organised and welcoming for guests and team alike
• Support, train and encourage newer team members
• Keep the GM and AGM updated on anything to do with the team, guests or building

What you'll bring

• Front of house experience, ideally with some supervisory responsibility
• A genuine love of great food, drink and local, seasonal produce
• Pride in delivering a fantastic guest experience
• Confidence leading a team: calm, positive and organised under pressure
• A good understanding of stock and accurate cash handling
• The drive to keep learning and developing your skills

What you'll get

• Team & individual incentives, including staff days out and trips abroad
• Learning & development, with accredited training courses and a clear path to Assistant Manager and beyond. We're a growing group and we promote from within.
• Tips + Wagestream access, so you can track your earnings in real time and access pay as you earn
• Flexible hours to help you keep a healthy work-life balance
• Free meal on every shift, freshly prepared by our kitchen
• Up to 50% off food at our venues
• Overnight stays from £75 at any Chestnut property
• Peter Graham wine discounts on carefully selected wines
• Family & friends discounts
• High-street discounts on retail, dining and travel
• Employee Assistance Programme, with free, confidential support for wellbeing, finances and more
• Team parties and social events throughout the year
• Work anniversary rewards
• Refer a friend scheme, with a cash bonus when they join

About Chestnut

We're a growing group of pubs with rooms, big houses and bottle shops across East Anglia. We're proud yet humble, and our people are at the heart of everything we do. That's why we offer a range of hours to fit around our team's lives and commitments.

Ready to lead the floor at one of Suffolk's best pubs?