Food and Beverage Supervisor

Queens Hotel; Cheltenham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading luxury hotel in Cheltenham seeks a Food & Beverage Supervisor to enhance guest experiences. This hands-on role involves leading shifts, supervising the front-of-house team, and supporting daily operations across various service areas, including the Bar, Lounge, Garden, and Restaurant.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Institute of Hospitality Membership

Learning and Development Opportunities

Health Assured Services

Subsidised Learning Courses

Free Meals on Duty

On-site Parking

Social Events

Cycle-to-Work Scheme

Qualifications

• Previous supervisory experience in a food and beverage environment.
• Passion for food, drink, and hospitality.
• Calm under pressure, leading by example.

Responsibilities

• Leading and motivating the team during service for a high-quality guest experience.
• Maintaining standards across all service areas.
• Supporting management with stock control and health & safety procedures.

Skills

Leadership

Communication

Customer Service

Flexibility

Job description

One of the first purpose-built hotels in Europe, Queens Hotel was built on the site of the original Sherborne Spa, and became a venue for nobility and royalty visiting Cheltenham to restore, renew, and revive.

Our team’s combined experience enables us to provide the very best customer service in a luxury setting where guests can enjoy our history and explore the charming villages and countryside of the Cotswolds.

We’re seeking an enthusiastic and experienced Food & Beverage Supervisor to join our friendly team. In this hands-on role, you’ll lead shifts, supervise the front-of-house team, and support the Food & Beverage Management in daily operations — including our Bar, Lounge, Garden, and Restaurant.

Responsibilities include:

• Leading and motivating the team during service for a high-quality guest experience
• Assisting with training, development, and daily briefings for the F&B team
• Maintaining standards across all service areas
• Supporting management with stock control and health & safety procedures
• Creating a warm, welcoming atmosphere for guests and staff

Requirements:

• Previous supervisory experience in a food and beverage environment
• A genuine passion for food, drink, and hospitality
• Strong communication and leadership skills
• Ability to remain calm under pressure and lead by example
• Flexibility to work various shifts, including evenings and weekends

Our People

We are committed to becoming the local employer of choice by embodying our values: Care, Discreetness, and Community.

The Sutton Hotel Collection is a family-owned group, and our people are our family. We invest in our staff through exceptional learning opportunities and top-tier benefits.

Benefits include:

• Free Hotel Breaks: Two free stays per year at any Sutton Hotel Collection hotel
• Leisure Passes: £150 contribution towards leisure memberships
• Enhanced Maternity and Paternity Leave: Up to 26 weeks at 90% pay for maternity, four weeks for paternity
• Institute of Hospitality Membership: Paid membership for professional development
• Learning and Development: Extensive training opportunities
• Health Assured: Confidential support services including CBT therapy
• Subsidised Learning Courses: Financial support for courses of your choice

Additional benefits include free meals on duty, on-site parking, uniforms, social events, and a cycle-to-work scheme.

We are an inclusive, diverse, and ethical group that celebrates human relationships and kinship. We empower our people to make a positive impact.