Food and Beverage Supervisor

Firmdale Hotels PLC; Camden Town; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Service charge included

Wellbeing app Stream

Health cash plan

Discounted cinema tickets

Gym membership

Complimentary meals on shift

Season ticket loan

English lessons

Job summary

Firmdale Hotels is seeking a Food and Beverage Supervisor for the Charlotte Street Hotel in London. You will lead the restaurant and bar operations, ensuring seamless service and guest satisfaction while working closely with senior management to uphold our luxury hospitality standards.

The role offers a competitive hourly salary (£19–£21) with service charge and a range of benefits, including wellbeing tools, health plans, and staff perks typical of a premium hotel group.

Qualifications

• Experience as a Restaurant or F&B Supervisor in luxury venues.
• Passion for Food and Beverage with knowledge of quality products.
• Strong leadership and customer service mindset.

Responsibilities

• Lead day-to-day restaurant and bar operations.
• Build strong guest relationships and exceed needs.
• Resolve guest complaints with F&B Manager for swift resolution.
• Ensure compliance with regulatory standards and internal policies.
• Collaborate with the F&B Manager to maintain service standards.
• Conduct daily team briefings to align objectives and expectations.
• Foster staff development and retention.

Skills

Restaurant supervisor experience

F&B knowledge

Leadership

Communication skills

Job description

Are you ready to step into an exciting leadership role within the hospitality industry? Firmdale Hotels invites passionate individuals to join our esteemed team as a Food and Beverage Supervisor at our renowned Charlotte Street Hotel.. . As a Food and Beverage Supervisor, you will play a pivotal role in orchestrating the daily operations of our restaurant, collaborating closely with senior management and team members to uphold our commitment to delivering unparalleled customer service and exceeding guest expectations. This position offers an attractive opportunity for skilled professionals seeking growth and development in a dynamic environment.. .

**Responsibilities:**.

• Lead the day-to-day management and operations of the restaurant and bar, ensuring seamless service delivery..
• Cultivate strong and professional relationships with guests, ensuring their needs are anticipated and exceeded..
• Address and resolve guest complaints promptly, communicating effectively with the Food and Beverage Manager to ensure swift resolution..
• Maintain compliance with regulatory standards and internal policies at all times..
• Collaborate closely with the Food and Beverage Manager to uphold the highest standards of service quality and consistency..
• Conduct daily briefings with the team to align on objectives and expectations, fostering a cohesive and motivated work environment..
• Implement strategies to enhance staff retention and development, nurturing a talented and engaged team..

**What you Need:**.

• Prior experience as a Restaurant or F&B Supervisor in a fast-paced, luxury venue..
• Demonstrated passion for Food and Beverage, with extensive knowledge of quality products and ingredients..
• Understanding of current market trends and awareness of potential competitors..
• Proven ability to manage, lead, motivate, and develop a team effectively..
• Strong communication skills, with an emphasis on clarity and professionalism..
• Excellent attention to detail, ensuring precision in all aspects of service delivery..

**What We Offer:**. .

• We offer a competitive salary plus service charge and benefits to be discussed at venue.
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching..
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more!!.

**About Us**. .

Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away.. . With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it. We look for people who bring curiosity and warmth, and who take genuine pride in creating something special for every guest.. .

You can see a full list of our awards and accolades here: . .

• Sunday Times Best Places to Work 2024, 2025 & 2026.
• One Michelin Key, 2024, 2025.
• One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026.
• Best Afternoon Tea, Country & Townhouse, 2024.

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.. .

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.. .

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Experience: Required
Employment: Full-time
Salary: £19 – £21 hourly

About Firmdale Hotels PLC: