Food and Beverage Manager

The Midland Hotel; Birmingham; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Food & Beverage Manager to lead their team in delivering exceptional guest experiences. This role demands creativity and a passion for customer service, as you will be responsible for ensuring that every guest feels valued and catered to. You'll have the opportunity to develop your leadership skills through various training programs and be part of a vibrant community that celebrates achievements and fosters growth. If you're ready to take on a busy and rewarding role in a thriving hospitality environment, this is the perfect opportunity for you.

Benefits

Head of Department bonus scheme

Enhanced pension plan

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Thank You Week celebrations

Access to Company Pension Scheme

Ongoing job-related training programmes

Qualifications

• Proven experience in food and beverage management with a focus on customer satisfaction.
• Strong leadership skills to inspire and manage a team effectively.

Responsibilities

• Lead the food and beverage department ensuring exceptional guest experiences.
• Manage team performance, set KPIs, and conduct regular meetings.

Skills

Customer Service

Team Leadership

KPI Management

Training and Development

Education

Experience in Hospitality Management

Leadership Training

Job description

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Food & Beverage Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll think creatively to offer first-class customer service and go above and beyond to deliver the best possible experiences for our guests.

Some of the perks you could enjoy include:

• Head of Department bonus scheme: based on our financial and your personal performances
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Food & Beverage Manager, you will:

• Be yourself!
• Lead by example and let your personality shine through
• Be visible on the floor, so that the team knows you’ve got their backs
• Ensure KPIs are set and support the team in achieving these
• Lead regular team meetings – not only will this help with building relationships but a coffee chat goes a long way!
• Complete and issue rotas in advance – life/work balance is important, your team need to be able to make plans outside of work too
• Identify any training opportunities – we want you and your team to build a future with Leonardo Hotels

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops.

To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role! “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!