Food and Beverage Assistant - Room Service

Hilton; Brighton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Travel perks

F&B discounts

Free meals on duty

Holiday allowance

ESPP

Pension scheme

High street discounts

Mental health resources

Crisis Concierge

Career development

Job summary

Hilton is seeking a Food & Beverage Assistant to brighten guests’ stays by delivering warm hospitality across room service and hotel outlets. You’ll greet guests, take and serve orders, and help ensure timely, accurate service with a focus on cleanliness and safety.

Join Hilton to enjoy competitive hourly pay, travel perks, dining discounts, free meals on duty, generous holiday allowance, ESPP, pension, retail discounts, mental health resources, and career development opportunities.

Qualifications

• Experience in hospitality or customer service preferred.
• Ability to greet guests warmly and take/serve orders.
• Maintain cleanliness and safety in a fast-paced environment.

Responsibilities

• Support F&B operations: primarily room service and assist other outlets as needed.
• Delight guests: greet guests, take and serve orders accurately, maintain high service levels.
• Prepare dining trays: arrange tables, napkins, and tableware.
• Ensure cleanliness and safety of work areas.
• Comply with health, safety, sanitation, and alcohol regulations.

Skills

Hospitality mindset

Integrity

Leadership

Teamwork

Ownership

Urgency

Job description

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Assistant, you’re not just helping prepare for dining and event service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We’ll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – £12.71 per hour plus service charge, with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme – Supporting you as you plan for the future.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.

Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

Here’s what you’ll do during a typical day:

• Support F&B operations: Work primarily within room service, whilst also supporting other outlets as required
• Delight our guests: Greet guests warmly, take and serve orders accurately, and ensure a consistently high level of service
• Prepare dining trays with precision: Set and arrange dining trays, including folding napkins, and cleaning and placing tableware
• Ensure cleanliness and safety: Keep work areas clean and organized
• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.