Food and Beverage Assistant - Gloucester

Valor Hospitality; Gloucester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Fully funded apprenticeship programmes

Internal development programmes

Monthly team member service awards

Employee Assistance Programme (24/7)

Job summary

Valor Hospitality is seeking a dedicated Food and Beverage Assistant to be at the heart of the guest experience, delivering exceptional service and ensuring a memorable dining experience across our UK hotels.

You will assist in food and beverage service, maintain dining areas to health and safety standards, and support the team with setup, inventory, and events. The role requires excellent communication, attention to detail and the ability to work calmly under pressure.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexible to work evenings, weekends and holidays.

Responsibilities

• Assist in the preparation and serving of food and beverages to guests.
• Maintain cleanliness and organisation of dining areas, ensuring health and safety standards.
• Provide excellent customer service by addressing guest inquiries and resolving complaints.
• Support the Food and Beverage team in operational duties, including setting up and clearing tables, restocking supplies and inventory management.
• Assist in coordinating events and special functions.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Attention to detail

Flexibility

Job description

Get paid for doing what you love, get loads of rewards and benefits and learn new skills whilst you earn. We are seeking a dedicated and enthusiastic individual to join our team. As a Food and Beverage Assistant, you'll be at the heart of our guest experience, delivering exceptional service and ensuring our guests have a memorable dining experience. Are you passionate about hospitality and customer service? Do you take pride in providing top-notch service with a smile? If so, we'd love to hear from you.

Key Responsibilities

• Assist in the preparation and serving of food and beverages to guests in an efficient and pleasant manner.
• Maintain cleanliness and organisation of the dining areas, ensuring compliance with health and safety standards.
• Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally.
• Support the Food and Beverage team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management.
• Assist in the coordination and execution of events and special functions.
• Ensure all areas are well-stocked and presented impeccably at all times., A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just 5 per month.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Strong attention to detail and a commitment to delivering high standards.
• Flexible to work various shifts, including evenings, weekends, and holidays.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
• Previous experience in a similar role within the hospitality industry is desirable but not mandatory.

BenefitsExclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at 250.