Food and Beverage Assistant

Kew Green Group; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen leidenschaftlichen Food & Beverage Assistant, der Gäste mit herausragendem Service begeistert. In dieser Rolle sind Sie dafür verantwortlich, dass jeder Gast eine unvergessliche Erfahrung macht, indem Sie aufmerksam auf ihre Bedürfnisse eingehen und einen freundlichen Umgang pflegen. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Fähigkeiten im Kundenservice und Ihre Liebe zu Details geschätzt werden. Mit zahlreichen Möglichkeiten zur beruflichen Weiterentwicklung und internationalen Reiseangeboten wird diese Position nicht nur Ihre Karriere fördern, sondern auch Ihre Leidenschaft für die Gastronomie entfachen.

Benefits

Mitarbeiterrabatte

Familien- und Freunderrabatte in Hotels

Internationale Reisen zu Mitarbeiterraten

Kostenlose Mahlzeiten während der Schicht

Karriereentwicklungsmöglichkeiten

Uniform bereitgestellt

Flexible Arbeitszeiten

Qualifications

• Erfahrung im Kundenservice ist entscheidend, um Gäste zufrieden zu stellen.
• Aufmerksame und freundliche Kommunikation mit Gästen ist ein Muss.

Responsibilities

• Sicherstellen, dass alle Gäste einen herausragenden Service erleben.
• Auf Beschwerden schnell reagieren und negative Rückmeldungen umwandeln.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Flexibilität

Aufmerksamkeit für Details

Technologieaffinität

Job description

Can I have a Pizza with no sauce or cheese please? SAY WHAT?

We’ve heard it all.

Because you’re an outstanding Food & Beverage Assistant you’ll know exactly how to deal with such requests (believe me, there will be weirder) – this means you won’t be scared of the unknown, you’ll actually love it! You’ll also know Angela, (one of your favourite regulars) is partial to trying whatever special is on the menu, so she gives you the nod and you have it on order; but you’ll be just as passionate about ensuring each and every guest receives the same treatment, paying attention to those little details, that makes them leave with a smile.

What you’ll be doing as a Food & Beverage Assistant

• Ensuring that all guests experience an outstanding level of service throughout their stay
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
• Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
• Responding promptly to guest complaints and finding ways to turnaround any negative feedback
• Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
• Looking for ways to deliver continuous improvements to the guest experience.

What’ll make you a great fit for this Food & Beverage Assistant role

• It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours.