FOH Team Member: Craft Food & Beer Experience

Wells & Co.; Coventry; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Beer and dining discounts

Refer a friend bonus

Career development

Employee assistance programme

Discounts portal

Dining discount of managed pubs

Job summary

The White Horse pub in Balsall Common, Warwickshire, part of Wells & Co, is recruiting Front of House team members to deliver an exceptional customer experience and a passion for food and beer.

Take accurate orders, greet guests, support kitchen, handle payments, and upsell menu items in a fast-paced environment. We offer up to £12.71 per hour plus tips, 28 days holiday, a pension, beer and dining discounts, and career development opportunities within Wells & Co.

Qualifications

• Previous front-of-house experience in hospitality or customer-facing environment.
• Excellent customer service and teamwork in a fast-paced environment.
• Enthusiasm and passion for food and beer.

Responsibilities

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment

Skills

Customer service

Teamwork

Communication

Beer knowledge

Job description

The White Horse pub in Balsall Common, Warwickshire, part of Wells & Co, is recruiting Front of House team members to deliver an exceptional customer experience and a passion for food and beer.

Take accurate orders, greet guests, support kitchen, handle payments, and upsell menu items in a fast-paced environment. We offer up to £12.71 per hour plus tips, 28 days holiday, a pension, beer and dining discounts, and career development opportunities within Wells & Co.