FOH Team Member

TN United Kingdom; Worthing; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a friendly, independent company as a Front of House member, where you'll provide exceptional customer service and ensure a positive experience for guests. This role requires strong communication skills and the ability to work efficiently in a fast-paced environment. If you have a passion for hospitality and enjoy working as part of a team, we want to hear from you!

Qualifications

• Previous experience in a customer service role is preferred.
• Knowledge of the hospitality industry is a plus.

Responsibilities

• Greet customers and offer a hospitable experience.
• Process customer transactions accurately.
• Handle customer complaints professionally.

Skills

Communication

Customer Service

Attention to Detail

Multitasking

Problem-Solving

Job description

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Job Overview:

We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities:

1. Greet customers and offer a hospitable experience for the entirety of their stay.
2. Process customer transactions accurately and efficiently using the point-of-sale system.
3. Take food and drink orders confidently.
4. Handle customer complaints or concerns in a professional and courteous manner.
5. Collaborate with other team members to ensure smooth service.

Experience:

• Previous experience in a customer service role is preferred.
• Knowledge of the hospitality industry is a plus.
• Familiarity with bartending is beneficial.
• Understanding of food safety regulations is desirable.

Skills:

• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Friendly and approachable demeanor with a customer-centric mindset.
• Problem-solving skills to address customer issues effectively.

If you are looking for an opportunity to work in a friendly, independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.