FOH Team Member - Eltham, London

TN United Kingdom; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking enthusiastic Team Members to join their vibrant team in Eltham, London. This role is pivotal in delivering high-quality food and exceptional guest care, ensuring that every visitor leaves satisfied. You will be part of a dynamic environment where your contributions directly enhance the guest experience. With a commitment to maintaining brand standards and a cheerful demeanor, you'll help create unforgettable moments for guests. Join a company that values your growth and offers a clear career pathway with excellent progression opportunities.

Qualifications

• Strong communication and guest care skills are essential.
• Ability to maintain cleanliness and follow brand standards.

Responsibilities

• Prioritize guest satisfaction and assist with meal choices.
• Process orders and maintain cleanliness in guest areas.

Skills

Clear communication

Attentive listening

Positive attitude

Guest care

Ability to adapt

Understanding of menu

Following instructions

Daily paperwork

Job description

FOH Team Member - Eltham, London, London

German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector, offering industry-leading service, exceptional food, and unforgettable guest experiences.

We are looking for enthusiastic Team Members to join our growing team in Eltham, London. You will support and work as part of a team to deliver high-quality food, outstanding guest care, and excellent service. Your role is vital in helping us maintain our brand standards, work effectively within a team, and ensure every guest leaves satisfied and eager to return.

Responsibilities include:

• Prioritizing guest satisfaction in all tasks.
• Assisting guests with meal and drink choices, and upselling where appropriate.
• Processing orders through the POS system.
• Delivering orders to the kitchen and assisting in food and beverage preparation and packing.
• Ensuring food presentation is appealing.
• Promoting additional menu items to enhance the guest experience and increase sales.
• Processing sales, providing receipts, and delivering food.
• Greeting guests warmly and genuinely.
• Answering phone inquiries professionally.
• Assembling and packaging orders to brand standards.
• Maintaining cleanliness and sanitation in guest areas.
• Ensuring all orders are complete and ready for guests.
• Adhering to brand standards and delivering exceptional service.

Key skills and knowledge:

• Clear communication and attentive listening skills.
• Maintaining a clean and professional appearance.
• Positive attitude and enthusiasm.
• Cheerful, helpful demeanor with excellent guest care.
• Ability to adapt to changing business volumes with urgency.
• Understanding of the menu and allergen information.
• Ability to follow instructions to meet brand standards.
• Competence in completing daily paperwork.
• Willingness to be cross-trained across kitchen and front counter roles.
• Commitment to exceptional guest service and standards.

Working with GDK offers a full career pathway with excellent progression opportunities!