FOH Supervisor

The Restaurant Hub - Tamworth; Tamworth; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Performance-Based Rewards

Generous Discounts

Career Growth

Flexible Working

Job summary

The Restaurant Hub - Tamworth is seeking a Front of House Team Leader to guide a dynamic, multi-brand dining space upstairs in Sainsbury's Ventura Park. You will lead the front of house team, ensuring every guest enjoys a seamless, memorable experience.

You’ll mentor staff, oversee service flow, and uphold brand standards across Carluccio's, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's. A lively, customer-focused environment awaits the right leader.

Qualifications

• Lead the front of house with a focus on delivering outstanding service.
• Mentor and train team members to exceed customer expectations.
• Oversee service flow and daily operations for a smooth experience.
• Respond professionally to feedback and drive improvements.
• Uphold brand standards and ensure guests leave satisfied.
• Maintain health, safety and legal compliance in all areas.

Responsibilities

• Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment.
• Team Development: Mentor and train team members, fostering their growth and ensuring they exceed customer expectations.
• Operational Efficiency: Oversee daily operations, from service flow to customer interaction, ensuring everything runs smoothly.
• Customer Satisfaction: Handle customer feedback with professionalism, turning challenges into opportunities for improvement.
• Brand Ambassador: Uphold the standards of our brands, ensuring that every guest leaves with a smile and a reason to return.
• Safety and Compliance: Ensure all health, safety, and legal requirements are met with precision and care.

Skills

Excellence leadership

Team development

Operations management

Customer service

Brand standards

Safety compliance

Job description

Lead the Front of House Team at Our Dynamic Restaurant Hub!

Join the Revolution in Dining!

At Our Restaurant Hub, we're redefining the dining experience by bringing together a diverse collection of beloved brands from the Boparan Restaurant Group. Imagine leading in a space where Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's come together under one roof. We're not just serving meals; we're creating memorable experiences for every guest.

Why This Role Is Special:

As a Front of House Team Leader, you’ll be at the heart of our operation, ensuring every customer enjoys a seamless, exceptional experience from the moment they walk through our doors. You’ll lead by example, driving our team to deliver top-tier service while maintaining the vibrant, welcoming atmosphere we’re known for.

Your Key Responsibilities:

• Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment.
• Team Development: Mentor and train team members, fostering their growth and ensuring they exceed customer expectations.
• Operational Efficiency: Oversee daily operations, from service flow to customer interaction, ensuring everything runs smoothly.
• Customer Satisfaction: Handle customer feedback with professionalism, turning challenges into opportunities for improvement.
• Brand Ambassador: Uphold the standards of our brands, ensuring that every guest leaves with a smile and a reason to return.
• Safety and Compliance: Ensure all health, safety, and legal requirements are met with precision and care.

What We Offer:

• Performance-Based Rewards: Bonuses for hitting targets and delivering exceptional service.
• Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus more perks!
• Career Growth: Opportunities for development within our diverse group of brands.
• Flexible Working: We value work-life balance and offer flexibility to suit your needs.

Are You the Leader We’re Looking For?

If you’re passionate about people, driven to deliver excellence, and ready to lead a dynamic team, we want you! Step into a role where your leadership and dedication will shape unforgettable dining experiences.

Boparan Restaurant Group (BRG) is agrowing hospitality groupcommitted to striving to become the Best Restaurant Groupin everything we do. We’reobsessedwith building credibility, going above and beyond, and delivering amemorable guest experienceand an amazing working environment.

At BRG, we live by our core values:

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

The Restaurant Hub in Tamworth located upstairs in the Sainsburys Supermarket and overlooking the store, we’re on the Ventura Retail Park making it the perfect place to unwind and refuel before or after a full day of shopping.