FOH Supervisor

Carpentersarmscambridge; Stratford-upon-Avon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality venue in Stratford-upon-Avon is seeking a proactive leader to enhance the customer experience. The role involves managing the customer journey, collaborating with kitchen staff, and ensuring service excellence. With a focus on teamwork and a passion for food and beer, this position offers a supportive environment and great career prospects.

Benefits

28 days holiday

Company Pension scheme

Retail and Beer discounts

Refer a friend Bonus

Employee assistance programme

Benefits portal

Fun culture surrounded by a supportive team

Great working environment and prospects

Qualifications

• Previous leadership experience in hospitality or customer-facing environment.
• Enthusiasm and passion for food and beer.
• Ability to deliver excellent customer service in a fast-paced environment.

Responsibilities

• Take responsibility for the customer journey and ensure a great experience.
• Work closely with kitchen staff and take accurate orders.
• Lead the team and maintain service standards.

Skills

Customer Service

Leadership

Teamwork

Job description

Cox's Yard Stratford-upon-Avon, United Kingdom Hospitality

Company Description

A once thriving timber yard, our charming and ruggedly handsome building now welcomes visitors & locals of Stratford-upon-Avon as a riverside Taproom. Located at the heart of the stunning Warwickshire countryside, in the medieval market town of buzzing Stratford-upon-Avon, Cox’s Yard sits proudly in an area famed for its history, culture and quaint beauty which attracts literary enthusiasts and curious visitors from all over the globe.

Position

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive leader

Requirements

You will need to demonstrate:

• Previous Leadership experience in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and your teams

Other information

We will offer you a great package including:

• 28 days holiday
• Company Pension scheme
• Retail and Beer discounts
• Refer a friend Bonus
• Employee assistance programme
• Benefits portal
• Fun culture surrounded by a supportive team
• Great working environment and great prospects!

If the above sounds like you we’d love to hear from you.