FOH Supervisor

TN United Kingdom; Bridgend; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic restaurant hub where you can lead a passionate team in delivering exceptional dining experiences. As a Front of House Team Leader, you will inspire excellence, mentor your team, and ensure operational efficiency in a vibrant environment. This role offers performance-based rewards, generous discounts, and opportunities for career growth within a diverse group of brands. If you're driven to create memorable experiences and lead with heart, this is the perfect opportunity for you. Step into a rewarding career with a hospitality group committed to excellence and community values.

Benefits

Performance-Based Rewards

Generous Discounts

Career Growth

Flexible Working

Qualifications

• Proven leadership experience in a fast-paced hospitality environment.
• Strong communication skills and a passion for customer service.

Responsibilities

• Lead the front of house team to deliver outstanding service.
• Mentor and train team members to exceed customer expectations.
• Oversee daily operations ensuring smooth service flow.

Skills

Leadership

Customer Service

Team Development

Operational Efficiency

Problem Solving

Education

Experience in Hospitality

Job description

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Lead the Front of House Team at Our Dynamic Restaurant Hub!

Join the Revolution in Dining!

At Our Restaurant Hub, we're redefining the dining experience by bringing together a diverse collection of beloved brands from the Boparan Restaurant Group. Imagine leading in a space where Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's come together under one roof. We're not just serving meals; we're creating memorable experiences for every guest.

Why This Role Is Special:

As a Front of House Team Leader, you’ll be at the heart of our operation, ensuring every customer enjoys a seamless, exceptional experience from the moment they walk through our doors. You’ll lead by example, driving our team to deliver top-tier service while maintaining the vibrant, welcoming atmosphere we’re known for.

Your Key Responsibilities:

• Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment.
• Team Development: Mentor and train team members, fostering their growth and ensuring they exceed customer expectations.
• Operational Efficiency: Oversee daily operations, from service flow to customer interaction, ensuring everything runs smoothly.
• Customer Satisfaction: Handle customer feedback with professionalism, turning challenges into opportunities for improvement.
• Brand Ambassador: Uphold the standards of our brands, ensuring that every guest leaves with a smile and a reason to return.
• Safety and Compliance: Ensure all health, safety, and legal requirements are met with precision and care.

What We Offer:

• Performance-Based Rewards: Bonuses for hitting targets and delivering exceptional service.
• Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus more perks!
• Career Growth: Opportunities for development within our diverse group of brands.
• Flexible Working: We value work-life balance and offer flexibility to suit your needs.

Are You the Leader We’re Looking For?

If you’re passionate about people, driven to deliver excellence, and ready to lead a dynamic team, we want you! Step into a role where your leadership and dedication will shape unforgettable dining experiences.

Apply Now and Start Your Journey with Us!

Boparan Restaurant Group (BRG) is agrowing hospitality groupcommitted to striving to become the Best Restaurant Groupin everything we do. We’reobsessedwith building credibility, going above and beyond, and delivering amemorable guest experienceand an amazing working environment.

At BRG, we live by our core values:
Honest – Acting with integrity in everything we do.
Hardworking – Giving our best, every day.
Hungry – Always striving for growth and excellence.
Heart – Caring deeply about our people, our guests, and our communities.

Our Bridgend Restaurant Hub will be our first Hub located in Wales! You can find us in Sainsbury’s just off the M4 near the McArthurGlen Designer Outlet.