FM Services Officer

Serco Limited; Leicester; On-site; GBP 24,000 - 31,000; Full time

Job summary

A leading facilities management company in Leicester is seeking an FM Services Officer to perform general maintenance tasks, basic plumbing, and repairs at HMP Fosseway. The ideal candidate will be practical and adaptable, with hands-on maintenance experience. Responsibilities include completing routine repairs, supporting other trades, and maintaining records. This role offers competitive pay and a supportive work culture with opportunities for development.

Benefits

Pension – up to 6%

Employee Assistance Programme

Discounts for major high‑street brands

Supportive and safe culture

Qualifications

• Hands‑on experience in general maintenance or a similar role.
• Basic plumbing knowledge.
• Ability to work independently, using initiative to prioritise and complete tasks.
• Flexibility, proactive attitude, and strong teamwork skills.
• Effective communication with colleagues and external contractors.

Responsibilities

• Complete routine maintenance and repairs.
• Support other trades where needed.
• Ensure all work is carried out safely and to a high standard.
• Keep maintenance records up to date.
• Escort contractors on‑site if needed.

Job description

Serco Limited

FM Services Officer

Location: HMP Fosseway

Hours: Monday to Friday, 8:00am – 4:30pm On-call: 1 in 9 rota (with uplift for call-outs)

Salary: £24,000 - £31,000

About the Role

We are looking for a reliable and hands‑on FM Services Officer to join our Works Service Team at HMP Fosseway. This is a varied role where you’ll carry out general maintenance tasks, basic plumbing, painting, and day‑to‑day repairs, while also supporting the wider facilities team. You don’t need formal qualifications for this position, what matters is that you’re practical, adaptable, and confident in tackling a range of maintenance duties.

What You’ll Do

In this role, you’ll complete routine maintenance and repairs, support other trades where needed, and ensure all work is carried out safely and to a high standard. You’ll also be responsible for keeping maintenance records up to date, and from time to time you may escort contractors on‑site.

What We’re Looking For

• Hands‑on experience in general maintenance or a similar role.
• Basic plumbing knowledge.
• Ability to work independently, using initiative to prioritise and complete tasks.
• Flexibility, proactive attitude, and strong teamwork skills.
• Effective communication with colleagues and external contractors.

Experience of working in a secure environment would be an advantage, but is not essential.

Why Serco

• A place you can make an impact: the nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
• A place you can count on: our diverse UK‑wide operations offer unrivaled opportunities to learn and develop. You’ll broaden your experience and apply your skills in new ways.
• A place for you: we are a motivated team who will encourage you and help you succeed within a supportive and safe culture.

What we offer

• Pension – up to 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A Serco benefits portal offering a wide range of discounts for major high‑street brands in retail, leisure & hospitality
• A safe and supportive culture
• A company passionate about diversity and inclusion

Choose Serco

For the opportunity to work with a company that prioritizes the betterment of people’s lives and the provision of quality accommodation for those in need.