FM Project Transformation Lead

CBRE Global Workplace Solutions (GWS); Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS) is seeking a Project Transformation Lead in London to design and deliver a comprehensive transformation programme for the account. You will drive end-to-end change across multi-site FM environments, aligning with CBRE strategic priorities and client objectives.

You will own the transformation roadmap, engage senior client stakeholders, and implement operating model redesigns with a focus on efficiency, data-driven decision making, and measurable outcomes.

Qualifications

• Proven track record leading large-scale transformation in multi-site environments.
• Strong knowledge of FM, technical services and professional services operating models.
• Senior and executive stakeholder management experience.
• Commercial acumen including budget management and financial target delivery.
• Change management skills with ability to engage at all levels.
• Programme and project management proficiency (PRINCE2, MSP, Agile).
• Data-driven approach translating complex data into actionable insights.
• Exceptional communication, presentation and interpersonal skills.
• Client-side or outsourced service delivery experience.
• Degree-level education or equivalent experience.

Responsibilities

• Lead end-to-end design and delivery of the transformation programme.
• Develop and own transformation roadmap with milestones, KPIs and governance.
• Engage client stakeholders at all levels as trusted adviser.
• Redesign operating model for technical and FM services with best practices.
• Identify cost efficiencies and revenue growth within the programme.
• Champion technology solutions to drive efficiency and client experience.
• Establish robust reporting to senior leadership and clients.
• Provide leadership, coaching and direction to the project team.
• Identify and manage project risks in line with policies and standards.
• Research and benchmark data to inform decisions and develop business cases.

Skills

Transformation leadership

Stakeholder management

PMO governance

Data-driven decisions

Education

Degree-level education

Tools

PRINCE2

MSP

Agile

Job description

Role: Project Transformation Lead
Location: Moorgate, London
Reports to: Global Project Lead

Job Purpose:

Reporting to the Global Project Lead, the Project Transformation Lead designs and delivers the transformation programme for the account. This strategic, commercially driven role requires proven experience in implementing transformational change within complex, multi-site facility management (FM) or professional services environments. The successful candidate will possess the vision and drive to elevate the account to the next level of operational excellence and client satisfaction.

Key Responsibilities:

Transformation Leadership

• Lead the end-to-end design and delivery of the transformation programme, ensuring alignment with client objectives and CBRE strategic priorities.

Strategy and Planning

• Develop and own the transformation roadmap, setting clear milestones, KPIs, and governance frameworks to deliver tangible outcomes.

Stakeholder Engagement

• Build and maintain strong relationships with client stakeholders at all levels, acting as a trusted advisor and positioning CBRE as an innovative partner.

Operating Model Design

• Drive the redesign of the technical and FM services operating model, embedding best-practice processes and continuous improvement disciplines.

Commercial Management

• Identify and deliver cost efficiencies, revenue growth opportunities, and value-added initiatives within the transformation programme.

Technology and Innovation

• Champion technology solutions that drive operational efficiency, data-led decision-making, and enhanced client experience in line with CBRE digital strategy.

Performance and Reporting

• Establish robust reporting mechanisms, providing regular transformation progress updates to senior leadership and client stakeholders.

Team Leadership

• Provide strong leadership, coaching, and direction to the project team, fostering a high-performance culture aligned with CBRE values.

Risk and Compliance

• Identify, assess, and manage project risks, ensuring all activities comply with CBRE and client policies, standards, and regulatory requirements.

Best Practice and Innovation

• Research and benchmark data to inform decisions, identify innovative delivery methods, and develop business cases for successful implementation.

Person Specification

Essential Criteria:

• Proven track record leading large-scale transformation in complex, multi-site environments.
• Strong knowledge of FM, technical services, and professional services operating models.
• Senior and executive stakeholder management experience.
• Commercial acumen, including budget management and financial target delivery.
• Change management skills, with the ability to engage and inspire at all levels.
• Programme and project management proficiency (PRINCE2, MSP, Agile).
• Data-driven approach with the ability to translate complex data into clear insight and action.
• Exceptional communication, presentation, and interpersonal skills.
• Client-side or outsourced service delivery experience.
• Degree-level education or equivalent professional experience.

Desirable Criteria:

• Experience working with major financial services accounts.
• Professional qualifications (RICS, IWFM, APM, PRINCE2 Practitioner).
• CAFM, BMS, or IoT technology implementation experience.
• Knowledge of CBRE service delivery models and systems.
• Experience at a flagship headquarters or major urban campus environment.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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