FM Human Resources Manager

Franco Manca; Greater London; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Up to £60,000 salary

Discretionary bonus

25 days holiday

Pension scheme

Cycle to Work

EV car scheme

Season ticket loan

Health plan

Free pizzas

Staff discount

Wellbeing support

Job summary

Franco Manca is looking for a hands-on People Partner based in London (Soho) to work closely with managers and senior leaders. The role sits at the heart of the business, shaping people strategy and supporting restaurants across the group.

Expect to coach leaders, handle employee relations, and drive initiatives with the wider People team. You’ll be in a fast-paced multi-site environment, with at least four days a week in the office, and you’ll influence culture, people processes and leadership

Qualifications

• Has HR Business Partner experience in hospitality, retail or multi-site environments.
• Strong knowledge of UK employment law and employee relations.
• CIPD qualification or working towards is preferred; practical HR experience is highly valued.

Responsibilities

• Partner with Managers to support Franco Manca restaurants and people.
• Coach and develop managers to build capable teams.
• Lead employee relations cases with confidence and judgement.
• Use people data to spot trends and improve the employee experience.
• Shape practical people initiatives to support restaurant growth.

Skills

HR Business Partner experience

Education

CIPD qualification

Job description

People Partner

London (Soho) | Full Time | Minimum 4 days a week in the office, with regular restaurant visits

Reports to: Chief People Officer

This is a brilliant opportunity for a hands-on People Partner who wants to be close to the business, influence real change and help our managers create great places to work.

At Franco Manca, great pizza starts with great people. For over 15 years we've been making slow-risen sourdough pizza the way it should be: simple ingredients, proper craft and restaurants that feel part of their neighbourhood.

We're not a People team sitting far away from the action. We're close to our restaurants, our managers and our teams, and this role is right at the heart of that.

Why Franco Manca?

We're proud of where we've come from and excited about where we're going.

This is an opportunity to join a business with real heritage that's investing in its people, its restaurants and its future. You'll have the chance to influence how we support our teams, work closely with senior leaders and make a genuine impact across the business.

You'll also have space to keep growing yourself, with opportunities to get involved in people projects, leadership development, coaching and wider business initiatives as we continue to evolve.

You’ll love this role if

• You like being close to the business and out with managers, not hidden behind a desk.
• You enjoy coaching leaders, solving problems practically and seeing the difference your work makes.
• You want exposure to senior leaders, people strategy and projects that shape how our teams grow.

What You’ll Be Doing

• Partner with Managers to support our restaurants and people.
• Coach and develop managers to build confident, capable teams.
• Lead a wide range of employee relations cases with confidence, fairness, consistency and sound judgement.
• Use people insight and data to spot trends and improve the employee experience.
• Bring strong attention to detail to employee relations, people processes, documentation and follow-up, making sure advice is accurate, consistent and well managed.
• Support talent development, succession planning and leadership capability.
• Help shape practical people initiatives that support our restaurants today and as we continue to grow.
• Work closely with the wider People team to keep things simple, consistent and people focused.

We’re Looking For Someone Who

• Has HR Business Partner or Senior HR Advisor experience in hospitality, retail or another fast-paced customer facing multi-site business.
• Has strong employee relations knowledge, including confidence managing complex cases and a solid understanding of UK employment law.
• Is CIPD qualified or working towards qualification; however, practical, commercial HR experience and strong judgement are just as important.
• Builds trust quickly and enjoys coaching and supporting managers.
• Brings a practical, solutions-focused approach.
• Has excellent attention to detail and takes pride in getting the important things right, especially when handling sensitive people matters.
• Understands that every conversation matters.
• Loves working with people as much as processes.
• Wants to help create workplaces where everyone feels welcome and supported.

Our values in this role

• Welcome Everybody: You create a safe, inclusive and respectful environment where managers and teams feel listened to, supported and treated fairly.
• Love Your Food: You care about the details that make Franco Manca special and help managers build teams who are proud of the food, service and experience they deliver.
• Keep It Moving: You work with pace, clarity and common sense, helping managers resolve people matters quickly, fairly and practically.
• Put On a Great Show: You understand that great people experiences lead to great restaurant experiences, and you help managers create teams who deliver warm, genuine hospitality every day.

What You’ll Get

• Up to £60,000 per year
• Annual discretionary bonus scheme
• 25 days holiday plus bank holidays
• Salary sacrifice schemes, including pension, Cycle to Work and EV car scheme
• Season ticket loan
• Medicash health cash plan, including dental, glasses, physiotherapy and more
• 24/7 virtual GP access, confidential counselling and advice on wellbeing, money, legal and personal matters
• Free pizzas and soft drinks on every shift, plus free sourdough bread to cook at home
• 50% staff discount when dining in any Franco Manca restaurant
• Cashback, online discounts, discounted shopping vouchers, gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks
• Annual social events, incentives and competitions
• Up to £500 employee referral scheme, subject to terms and conditions
• Development opportunities to support your growth and progression

Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we’ll be happy to support you.