FM Helpdesk Coordinator - Customer Success & Ops

Johnson Controls, Inc.; Manchester; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days leave

Holiday purchase scheme

Pension match

Life assurance

Employee assistance

Referral program

Discounts

Cycle-to-work

Onsite parking

Dress-down Fridays

Job summary

Johnson Controls, Inc. is recruiting a proactive Customer Services Helpdesk Coordinator to be the central contact for our strategic FM partnerships in Manchester.

You will manage enquiries across phone, email and digital channels, resolve complaints at first contact, and collaborate with internal teams to troubleshoot service issues and meet KPIs.

This role offers a competitive salary, generous leave, comprehensive benefits, plus career development and on-site parking.

Qualifications

• Experience in fast-paced environments and B2B customer service.
• Clear and confident communication applicable to customer-facing roles.
• Strong time management and multitasking abilities.

Responsibilities

• Manage and respond to FM enquiries across phone, email, and digital channels
• Resolve complaints and feedback at first contact or cancel appropriately
• Collaborate with internal teams to troubleshoot and resolve service issues
• Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
• Support daily routines and contribute to continuous service improvement

Skills

Communication skills

Time management

Multitasking

B2B customer service

Job description

Johnson Controls, Inc. is recruiting a proactive Customer Services Helpdesk Coordinator to be the central contact for our strategic FM partnerships in Manchester.

You will manage enquiries across phone, email and digital channels, resolve complaints at first contact, and collaborate with internal teams to troubleshoot service issues and meet KPIs.

This role offers a competitive salary, generous leave, comprehensive benefits, plus career development and on-site parking.