Facilities FM Helpdesk Coordinator — Customer‑Centric Ops

Johnson Controls, Inc.; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days leave

Holiday purchase scheme

Pension with employer match

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Career development

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls is seeking a proactive Customer Services FM Helpdesk Coordinator in Manchester to be the central point of contact for strategic partnerships. You will manage enquiries across phone, email, and digital channels, resolve issues, and work with internal teams to improve service delivery.

We offer a competitive salary, generous leave, pension with employer match, and career development opportunities in a dynamic, large-scale FM environment.

Qualifications

• Experience in customer-service environments.
• Ability to handle enquiries and complaints with poise.
• Familiarity with FM operations is a plus.

Responsibilities

• Manage and respond to FM enquiries across phone, email, and digital channels.
• Resolve complaints and feedback at first contact or escalate when needed.
• Collaborate with internal teams to troubleshoot and resolve service issues.
• Monitor KPIs, SLAs, and quality standards to drive customer satisfaction.
• Support daily routines and contribute to continuous service improvement.

Skills

Customer service

Communications

Time management

B2B support

Team collaboration

Education

High school diploma

Relevant FM/Facilities knowledge

Tools

CRM software

Microsoft Office

Job description

Johnson Controls is seeking a proactive Customer Services FM Helpdesk Coordinator in Manchester to be the central point of contact for strategic partnerships. You will manage enquiries across phone, email, and digital channels, resolve issues, and work with internal teams to improve service delivery.

We offer a competitive salary, generous leave, pension with employer match, and career development opportunities in a dynamic, large-scale FM environment.