Flow Room Operators

Royal Mail; Crick; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly pay £13.68

39 hours? (37 hours standard)

Pension scheme

Permanent Leadership Allowance

Shift Allowance

Cross-functional training

Uniform provided

Parental leave policy

Discounts

Job summary

Royal Mail is recruiting for Mail Sorter roles at the Midlands Super Hub. This permanent position offers 37 hours per week across flexible night shifts (18:00–07:00), with a guaranteed hourly rate and comprehensive benefits.

You will contribute to gatehouse access, C3 coordination, and SCADA monitoring to support safe, efficient site operations. Ideal candidates will have strong communication, calm decision-making under pressure, and a willingness to learn new systems and processes while

Qualifications

• Strong communication and teamwork skills.
• Ability to stay calm under pressure and make sound decisions.
• Adaptable and willing to learn new systems and processes.
• Good attention to detail and a positive attitude.
• Desire to develop operational and technical knowledge.

Responsibilities

• Operate the Gatehouse, managing driver arrivals/departures and processing information through site systems.
• Coordinate vehicle and trailer movements across Midlands Super Hub with Shunters, Bay Marshals, VOC and CPC teams.
• Monitor and control the APSS via SCADA, supporting Operations Managers and Engineers to maximise performance.

Job description

Job type: Permanent contract

Hours: 37 hours per week, working various night shifts duties across Monday - Sunday 18:00 - 07:00

Mail Sorter

Job Reference: 345322

Location: Midlands Super Hub NN6 7GZ

Ready to Develop Your Skills and Broaden Your Experience?

Looking to develop new skills, broaden your operational experience and play a key role in the success of the Midlands Super Hub?

An exciting opportunity has arisen within the Flow Room for four permanent Reserve OPGs to provide leave and absence cover across three critical operational functions: Gatehouse, C3 and SCADA.

What You'll Be Doing

Gatehouse

Operate the virtual Gatehouse, managing driver arrivals and departures while ensuring accurate vehicle, trailer and driver information is processed through site systems. A key role in maintaining safe and efficient site access.

C3

Coordinate vehicle and trailer movements across MSH, working closely with Shunters, Bay Marshals, VOC and CPC teams. This fast-paced control room role helps ensure site movements are completed safely, efficiently and on time.

SCADA

Monitor and control the APSS through the SCADA system, working alongside Operations Managers, Engineers and MFCOs to maximise performance and support operational continuity within one of the site's most critical technical functions.

We're Looking for People Who:

• Have strong communication and teamwork skills
• Can remain calm under pressure and make sound decisions
• Are adaptable and willing to learn new systems and processes
• Have good attention to detail and a positive attitude
• Want to develop their operational and technical knowledge

What We Do For You

To deliver on our ambition we want the best and that’s why we’re delighted to offer competitive pay and benefits for a permanent role within our sector. For bringing your best and serving our customers with pride, you can expect to receive:

• A guaranteed hourly rate of £13.68p/h (paid monthly and adjusted to your working hours).
• 22.5 days holiday, rising with length of service (adjusted to your working hours if below 37 hours a week).
• Contributory pension scheme
• Permanent Leadership Allowance
• Shift Allowance
• Cross-functional training and development
• Enhanced operational knowledge and experience
• A key role within one of Royal Mail's most critical operations
• Lots of opportunity to develop a career
• Full uniform provided if you’re on a contract of longer than three months Excellent parental leave policy
• Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership

Please note: For candidate search purposes, roles offering between 35-37 hours per week are listed as full-time. However, any role under 37 hours per week will be classified as part-time in the employment contract.

As a Mail Sorter, you’re expected to handle election materials and certain items (such as food products or alcohol) in line with Royal Mail business standards.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/