Flow Centre Coordinator

Nhs Scotland; City of Edinburgh; On-site; GBP 27,000 - 36,000; Full time

Job summary

NHS Scotland is seeking to recruit a 24/7 LUCS Out of Hours Call Handler based in Edinburgh to support NHS Lothian and NHS Borders sites and Integrated Joint Boards. You will manage safe and effective patient flow, determine the appropriate pathway for urgent referrals, and coordinate services across multiple locations within Lothian and Borders.

The role involves shift work across days, nights, weekends and public holidays, and requires a flexible, customer-focused approach to delivering

Job description

Astley Ainslie Hospital

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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The job purpose is: To support NHS Lothian and NHS Borders sites and Integrated Joint Boards (IJB) to manage safe and effective patient flow. Responsible for ensuring provision of a responsive and effective patient flow service for Lothian GP's, IJBs and other s who request urgent patient referrals, by determining the most appropriate pathway to the right service on the appropriate site within Lothian. This will include planning and coordinating pathways and journeys according to clinical need and transport method via calls from wards, clinical departments and GPs across NHS Lothian and Borders to enable admission, transfer and discharge of patients. Responsible for ensuring provision of a single point of contact for NHS24 and Health Care Professionals in the out of hours period to support LUCS Clinical in the delivery of an unscheduled care service to patients across Lothian. This will include the allocation of urgent /emergency appointments for Primary Care Emergency Centres (PCECs), planning the deployment of emergency home visits based on resource available and time stratifications. Also responsible for providing a call handling service for patients known to the District Nurse service across NHS Lothian, and a professional to professional call handling service for Scottish Ambulance Service, Pharmacies and non-acute sites across NHS Lothian including care and nursing homes.

Shift work to cover 24/7 Days, Nights, Weekends, Evenings. Including Public Holidays. Various shifts 365 days a year.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.