263273 (KA) Clerical Officer

NHS Ayrshire & Arran; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

NHS Scotland is seeking a Health Records support clerk to provide efficient clerical and administrative assistance to clinical teams across the service. You will help manage patient records, ensure timely appointment scheduling for clinics, day cases and admissions, and uphold strict confidentiality of health information.

The role emphasizes accurate record-keeping, coordination with medical staff, and adherence to information governance standards. Prior NHS experience is advantageous.

Qualifications

• To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff by providing comprehensive and effective clerical and administrative support.
• To ensure patient appointments for clinics, day cases and in-patient admissions are administered and that patients’ health records remain confidential.

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff by providing comprehensive and effective clerical and administrative support.

To ensure patient appointments for clinics, day cases and in-patient admissions are administered and processed accurately and that patients’ health records remain confidential, are securely stored and are available as and when necessary.

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact Fiona Reynolds on 0131 537 6456 or email [e-mail]