Floor Team Member

Chelsea Fine Food Ltd; Welwyn Garden City; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

50% dining discount

Team socials

Employee Assistance Programme (EAP)

Early wage access

Long service awards

Free Megan’s meals & drinks on shift

Pension & holiday

Job summary

Megan’s Restaurants is hiring for Front of House roles. Join a buzzing team where your personality and willingness to learn are valued. You’ll be trained and supported to excel on a dynamic service floor.

You’ll help guests feel looked after, learn menu details, and contribute to a positive dining experience with upselling and teamwork at the core.

Qualifications

• Warm, confident and great with people.
• Experience is nice but not essential; attitude and willingness to learn matter more.

Responsibilities

• Welcoming guests and building genuine rapport from hello to goodbye.
• Talk guests through menu and make confident recommendations.

Skills

Front of House

Customer service

Upselling

Job description

Bring the energy, own your section and create the kind of Megan’s moments guests can’t wait to come back for.

What We’re Looking For

We’re looking for brilliant people to join our Front of House team. You’ll be warm, confident, great with people and genuinely enjoy making guests feel looked after. Experience is great, but personality, attitude and a willingness to learn matter much more to us.

You’ll thrive when the restaurant is buzzing, enjoy being part of a team and won’t be afraid to get stuck in. Whether it’s your first hospitality job or you already know your way around a busy floor, we’ll give you the training and support to become brilliant at what you do.

What's in it for you?

Pay

Up to £13.50p/h (NMW + base tronc allocation), plus additional, uncapped tronc potential based on site performance.*

Perks & Treats

• 50% off when you dine with your favourite people
• Plenty of fun, feel-good team socials, including our legendary company wide annual party
• Access to our Employee Assistance Programme, free, confidential support 24/7 including mental health sessions
• Early access to wages, great discounts & money coaching through Stream
• Long service awards and celebrations
• Free, delicious Megan’s food & drinks on every shift
• Plus all the usual standard stuff like pension contributions & holiday

Grow With Us

• Ongoing training and real progression opportunities. Whether you want to become a Supervisor, move into management or simply become brilliant at what you do, we’ll back you
• Get involved in new openings as we grow
• Opportunities to move between our neighbourhood restaurants and build your career across the group
• Regular menu training and tastings so you really know what you’re serving

Come for the kebab, stay for the career.

What You'll Be Doing

• Welcoming our guests, building genuine rapport and making sure they feel looked after from hello to goodbye
• Getting to know our food and drinks so you can confidently talk guests through the menu and make great recommendations
• Adapting your service to different guests and spotting what they need before they have to ask
• Driving sales naturally through brilliant recommendations, upselling and knowing what our guests will love
• Working as one team, supporting your section, your teammates and the wider restaurant when things get busy
• Keeping the restaurant looking its best and making sure our standards stay high throughout every shift
• Getting involved in training, tastings and development, and as you grow, helping newer team members find their feet too

About us...

We’re an independently owned, dog-friendly collection of 20+ neighbourhood restaurants, serving up fresh Mediterranean-inspired food from brunch through to cocktails. With exciting growth plans, there are big opportunities to build your career with us, plus plenty of fun along the way. Our team parties are the stuff of legends. We’re a diverse, inclusive bunch who make sure everyone feels genuinely welcome, and we’re proud to support local charities and be a real force for good in our communities.

At Megan’s, our people are the magic. Yes, we’ve got dreamy interiors, food inspired by sunny places and fresh cocktails shaken to perfection, but the real reason our restaurants feel so special? The team. They’re what set us apart and what everyone who works here and visits us loves most.

If you’re ready to bring your personality, look after some lovely people and become part of the neighbourhood, hit apply. We’d love to meet you.

Megan’s Restaurants is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

*Package includes membership of an independently managed tronc arrangement through which service charge is allocated outside of and in addition to your basic pay from your employment.