Floor Supervisor – Premium Hospitality, Global Training

Roka - Canary Wharf; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

World‑Class training

Global opportunities

Family meals

Rewards & Recognition

Dining discount

Job summary

ROKA Canary Wharf is seeking a passionate Floor Supervisor to lead our front‑of‑house team in delivering warm, memorable hospitality. You will ensure guests receive a flawless welcome from arrival and maintain the brand’s high service standards in a fast‑paced, premium environment.

As a hands‑on leader, you’ll inspire your team, coordinate service flow, and uphold ROKA’s reputation for excellence while nurturing a collaborative, guest‑focused culture across shifts.

Qualifications

• Genuine love for hospitality and delivering memorable dining experiences
• Proven experience as Floor Supervisor or Head Waiter in premium, high-volume restaurant
• Collaborative spirit thriving as part of a large, dynamic team
• Warm, customer-focused approach creating memorable moments for guests

Responsibilities

• Lead front-of-house operations to deliver outstanding service and seamless guest experience
• Inspire and coach the team to uphold high standards in a fast-paced environment

Skills

Front-of-house leadership

Guest-centric service

Team collaboration

Customer-focused approach

Job description

ROKA Canary Wharf is seeking a passionate Floor Supervisor to lead our front‑of‑house team in delivering warm, memorable hospitality. You will ensure guests receive a flawless welcome from arrival and maintain the brand’s high service standards in a fast‑paced, premium environment.

As a hands‑on leader, you’ll inspire your team, coordinate service flow, and uphold ROKA’s reputation for excellence while nurturing a collaborative, guest‑focused culture across shifts.