Floor Supervisor - New Bond Street

Cartier; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury brand is seeking a Floor Supervisor for its New Bond Street boutique. The successful candidate will assist management in achieving sales targets, train and motivate the sales team, and ensure an exceptional client experience. This role requires strong interpersonal skills and a background in luxury retail management.

Qualifications

• Experience in luxury retail management or leadership preferred.
• Background in watch/jewellery industry advantageous.

Responsibilities

• Assist Boutique Management with defining and monitoring action plans to achieve sales targets.
• Manage, train, and motivate the sales team to drive performance.
• Ensure an exceptional client experience before, during, and after sales.

Skills

Interpersonal Skills

Communication Skills

Client Focus

Leadership

Prioritization

Education

Luxury Retail Management

Tools

SAP

Job description

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Responsibilities include:

1. Assist Boutique Management with defining, implementing, and monitoring action plans to achieve sales targets.
2. Manage, train, and motivate the sales team to drive performance and engagement.
3. Collaborate with the Boutique Assistants team to optimize floor management and elevate client experience.
4. Work with the Cartier L&D team to develop coaching plans for managers.
5. Participate in cross-departmental and omni-channel projects (e.g., clienteling, e-commerce).
6. Ensure an exceptional client experience before, during, and after sales.
7. Cultivate strong client relationships to develop loyalty and grow the client portfolio.
8. Adhere to all Group, Maison, and boutique policies, procedures, and guidelines.
9. Ensure the availability and effective use of client and sales tools, and lead engaging briefs.
10. Support boutique operational projects such as inventories and IT implementations.

Qualifications for success:

• Experience in luxury retail management or leadership preferred.
• Background in watch/jewellery industry advantageous.
• Excellent interpersonal and communication skills.
• Ability to prioritize and work effectively under pressure.
• Immaculate personal presentation and strong client focus.
• Knowledge of SAP is a plus.