Floor Supervisor - New Bond Street

Richemont; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury brand seeks a Boutique Manager to enhance client experiences and drive sales. The role involves managing a diverse team, implementing sales strategies, and ensuring adherence to company policies. Ideal candidates will have previous management experience, excellent communication skills, and a client-centric approach. Join us to contribute to a unique luxury retail environment.

Qualifications

• Preferably have previous experience in management/leadership.
• Demonstrate your ability to prioritise in a high traffic environment.

Responsibilities

• Assist Boutique Management with action plans to achieve sales targets.
• Drive performance and motivate the sales team.
• Ensure a unique client experience before, during and after a sale.

Skills

Interpersonal Skills

Communication Skills

Client Centric Approach

Leadership

Problem Solving

Education

Luxury Experience

Experience in Management

Watch/Jewellery Background

Tools

SAP

Job description

HOW WILL YOU MAKE AN IMPACT?

• Assist Boutique Management with the definition, implementation and monitoring of action plans to achieve Maison, boutique and category sales targets
• Ensure the day-to-day management, training, and animation of the sales team in order to drive performance, motivate and reinforce engagement of the sales team
• In liaison with the Boutique Assistants team to optimise floor management and elevate client experience
• Collaborate with the Cartier L&D team in order to help managers in building individual coaching plans
• Participate in cross departments and omni channel projects (such as CS conversion, clienteling, e-commerce, CRC)
• Ensure a unique and exceptional client experience before, during and after a sale
• Cultivate strong client relationships to develop client loyalty and his/her client portfolio
• Ensure the implementation and adherence of all Group, Maison and boutique policies, procedures and guidelines
• Be responsible for the availability, knowledge and use of client and sales & service tools, animating engaging and creative briefs
• Assist with Boutique operational projects as needed (inventories, IT implementations, new tools roll out, etc)

WHAT WILL BE YOUR MISSION?

Sales Achievements & Client Portfolio Development:

• Ensures a unique and exceptional client experience before, during and after a sale
• Masters perfectly the steps of a sale
• Adapts according to the clients’ needs and motivations
• Deals with ease during negotiations and with objections or complaints
• Meets individual and boutique targets, both quantitative and qualitative
• Cultivates a strong client relationship to develop client loyalty and his/her client portfolio
• Participates to client events and acts as an Ambassador of the Maison

Team Management:

• Drives the boutique assistants team to optimise floor management and elevate client experience
• Motivates and support the sales associates team in the selling of Cartier products, offering guidance and assistance as needed to facilitate sales and ensure excellent customer service at all times
• Collaborates with Cartier sales coach and L&D manager in order to help managers in building individual coaching plans of the team
• My Cartier Touch coaching on the floor: listening of sales scenarios of sales teams and organisation of debriefing sessions
• Participates in daily briefs, ensuring that staff is aware of the tasks, targets, product knowledge and market intelligence. Supports managers in organizing Product Specialists regular interventions in daily briefs
• Ensures the day-to-day management, training, and animation of the sales team in order to drive performance, motivate and reinforce engagement of the sales team
• Participates in cross departments and omni channel projects (such as CS conversion, clienteling, e-commerce, CRC)

Boutique Operations & Performance Management:

• Ensures the implementation and respect of all group, Maison and boutique policies, procedures and guidelines
• Ensure the implementation and respect of Visual Merchandising guidelines
• Ensures that the boutique and its counters are in a perfect condition
• Is responsible for the availability, knowledge and use of client and sales & service tools
• Assists the Deputy Boutique Managers with boutique reports if requested
• Assists with Boutique operational projects as needed (inventories, IT implementations, new tools roll out, etc)
• Assists the Boutique Management with the definition, implementation and monitoring of action plans to achieve Maison, boutique and category sales targets

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Working within a diverse and multicultural team, you can collaborate and support effectively through strong interpersonal and communication skills
• You will have a positive attitude, aiming for excellence with a true client centric approach, ensuring this mentality is carried through all aspects of your role
• Preferably have previous experience in management/leadership
• Preferably have experience working in a watch/jewellery background
• Demonstrate your ability to prioritise in a high traffic environment and work under pressure. You will be reliable and flexible, accurate, organised and efficient
• Have previous luxury experience, including experience in dealing with sophisticated clientele, demonstrate immaculate personal presentation, be polite and patient with excellent attention to detail, strong solution-driver, highly client-focused
• Knowledge of SAP would be highly beneficial

WHAT DO WE OFFER?

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHO ARE WE?

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager