Floor Supervisor - New Bond Street

TN United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury brand is seeking a Floor Supervisor in London to enhance client experience and drive sales performance. The role involves managing a sales team, ensuring compliance with policies, and developing client relationships. Candidates should have strong communication skills and management experience, preferably in luxury sectors. Join a diverse team and contribute to the success of a renowned brand.

Benefits

Professional growth opportunities

Supportive work environment

Qualifications

• Possess management experience, preferably in luxury or jewelry sectors.
• Work effectively within a diverse team with strong communication skills.

Responsibilities

• Assist Boutique Management with defining and monitoring action plans.
• Manage, train, and motivate the sales team to drive performance.
• Ensure an exceptional client experience and master the sales process.

Skills

Communication

Client-centric attitude

Team Management

Negotiation

Attention to detail

Education

Management experience

Tools

SAP

Job description

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Floor Supervisor - New Bond Street, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

847eeed6707e

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

Job Description:

How will you make an impact?

• Assist Boutique Management with defining, implementing, and monitoring action plans to achieve sales targets
• Manage, train, and motivate the sales team to drive performance and engagement
• Collaborate with the Boutique Assistants team to optimize floor management and enhance client experience
• Work with the Cartier L&D team to develop coaching plans for managers
• Participate in cross-departmental and omnichannel projects
• Ensure a unique and exceptional client experience throughout the sales process
• Build strong client relationships to develop loyalty and client portfolio
• Adhere to all Group, Maison, and boutique policies and procedures
• Ensure availability and proper use of client and sales tools, and create engaging briefs
• Support boutique operational projects

What will be your mission?

Sales Achievements & Client Portfolio Development:

• Deliver exceptional client experiences before, during, and after sales
• Master the sales process and adapt to client needs
• Handle negotiations and objections with ease
• Meet individual and boutique sales targets
• Cultivate client loyalty and expand the client portfolio
• Participate in client events and represent the Maison

Team Management:

• Lead and motivate the boutique team to optimize floor management
• Support sales associates with guidance and assistance
• Collaborate on coaching plans and conduct debriefing sessions
• Participate in daily briefs, share product knowledge and market insights

Boutique Operations & Performance Management:

• Ensure compliance with policies and visual merchandising guidelines
• Maintain boutique condition and manage tools and resources
• Assist with operational projects and reporting

How will you experience success with us?

• Work effectively within a diverse team with strong communication skills
• Maintain a client-centric approach with a positive attitude
• Possess management experience, preferably in luxury or jewelry sectors
• Prioritize effectively in high-traffic environments
• Exhibit professionalism, attention to detail, and customer focus

What do we offer?

We embrace diversity and inclusion, fostering a creative and knowledgeable workforce. We provide opportunities for professional and personal growth in a supportive environment, inspiring iconic luxury creations.

Who are we?

We value the uniqueness of our people and celebrate diversity, ensuring equal opportunities for all. Cartier is a place like no other. Welcome to our Maison!

Your journey with us:

Our recruitment process includes:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager