Floor Supervisor

HotelCare Ltd; Newcastle upon Tyne; Remote; GBP 20,000 - 28,000; Full time

Benefits offered by this job

28 days holidays

Permanent contract

Free lunch on duty

On-site training

Pension after probation

Career progression

Incentives and awards

Job summary

HotelCare in the UK is seeking a Floor Supervisor to oversee a busy housekeeping team across guest rooms and hotel premises, ensuring high cleanliness standards and guest satisfaction. You will work with the Head Housekeeper to organise staff rotas, monitor performance, and deliver on-site training, while upholding safety policies and client standards.

This is a permanent role with flexible hours, a clear path for progression within HotelCare, and benefits including paid holidays, lunch on duty,

Qualifications

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Responsibilities

• Oversee a busy housekeeping department and ensure quality of rooms.
• Organise staff rotas.
• Support Head Housekeeper and supervisory team.
• Train and develop housekeeping staff.
• Maintain standards set by HotelCare and client.
• Meet daily targets.
• Follow health and safety policies and report hazards.

Skills

Supervisory experience

Team coordination

Customer service

Time management

Attention to detail

Adaptability

Multitasking

Can-do attitude

Self-motivation

Work under pressure

Job description

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview:
As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

Job Description
Key Responsibilities

• Working in fast paced high energy environment and checking the quality of rooms.
• Organising staff rotas.
• Working closely with the supervisory team to support the Head Housekeeper.
• Supporting the Housekeeping team with ongoing training and development.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.

Person specification
Experience

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.