Floor Supervisor

Milk Beach, Soho; Greater London; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Up to 50% off bills at partner venues

Cycle to work scheme

Team social events

Meals, drinks, coffees and teas on-shi

Job summary

Milk Beach in Soho, London, is seeking a Floor Supervisor to deliver exceptional guest experiences and act as the bridge between front-of-house staff and management.

You will manage floor pacing, assist with running food, and ensure smooth service during busy shifts with energy, warmth and attention to detail. The role offers £15-£17 per hour (DOE) with a supportive team and forward-looking development opportunities.

Qualifications

• Service oriented
• Natural ability to build rapport with guests and staff, providing exceptional guest experience
• Australian culture and hospitality understanding
• Passionate about nurturing curiosity and helping team members learn and develop
• Loves dining out and stays connected to the London restaurant scene and trends

Responsibilities

• Deliver extraordinary, friendly, prompt service to guests
• Bridge between frontline floor staff and management
• Manage floor pacing and assist with running food
• Refill water glasses and handle shifts with a positive, can-do attitude

Skills

Service orientation

High energy

Rapport building

Australian culture knowledge

L&D passion

London restaurant scene knowledge

Job description

Floor Supervisor - Milk Beach

COMPENSATION: £15.00 - £17.00 per hour (DOE)

LOCATION: James Court, Soho, London

MILK BEACH:

• The leading modern Australian restaurant in London located in a spectacular venue in Soho

• One of London’s favourite premium casual restaurant destinations

• 150-cover restaurant with 80 covers inside, 10 at the bar and 60 covers in the outdoor courtyard

• Australian hospitality is professional, knowledgeable and passionate, but also engaging, friendly and fun

• Seasonal a la carte lunch/dinner menu showcasing modern Australian cuisine - coastal, barbecue, with southeast Asian and Mediterranean influences. We also have a daily breakfast service

ROLE SUMMARY:

We are seeking an enthusiastic Floor Supervisor who can confidently deliver extraordinary, friendly, and prompt service to our guests. You are the bridge between frontline floor staff and the management team. You should have outstanding service and presentation skills in order to represent the restaurant as a pivotal point of contact and deliver an unforgettable guest experience. You don’t sell food and drinks – you sell Guest Response. You understand the importance of a cool head, warm heart, and bright smile. You’re not afraid to jump in and do what needs to be done in a busy shift. Manage the floor pacing? You’re on it. Help run food? You’re on it. Refill water glasses? You’re on it. This position requires a sharp attention to the details, adaptability, and a smile on your face even while under pressure. You will have a genuine passion for what you do, and boat loads of personality to engage with everyone around you to build long-term rapport with both the guests and your colleagues.

WHO WE ARE LOOKING FOR:

• Service oriented

• High energy, social and engaging personality, to bring a bit of fun to the dining experience for our guests.

• A natural ability to build rapport with both guests and staff, providing exceptional guest experience and engaging training.

• Australian connection

• Someone with a good understanding of Australian culture and hospitality and a genuine interest in and knowledge of Australian cuisine, wine and culture.

• Passion for L&D and Hospitality

• We are seeking someone who is passionate about nurturing curiosity and pushing team members to learn and develop in their own hospitality journeys.

• Someone who loves dining out and who is plugged in to the London restaurant scene and trends.

WHAT WE OFFER:

• Great chances to learn from a highly experienced front of house team

• Great mentorship and career coaching

• Career development and educational support

• Friendly and motivating work environment

• Personalised recognition schemes

• Friendly and motivating team environment with an inclusive and diverse workforce

• Flexibility and work/life balance

• Meals, softs, coffees, and teas while on shift

• Perks including

• Up to 50% off bills at all partner venues

• Cycle to work scheme

• Team social events

Please note that references will be requested, so kindly have two available upon request.