Head Waiter/ess

Milk Beach, Soho; Greater London; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary & benefits

Closed major Holidays

Mentorship and career coaching

Career development and educational 지원

Job summary

Milk Beach in Soho is seeking an experienced Head Waiter/ess to deliver extraordinary guest service in a fast-paced, quality-driven environment. You will bridge frontline floor staff and management, upholding our seasonal brunch and evening menu with warmth and precision.

You’ll lead service, maintain impeccable presentation, and contribute to a welcoming, inclusive team culture while building lasting guest relationships through personality and attentiveness.

Qualifications

• Proven experience in high-volume hospitality.
• Strong presentation and service etiquette.
• Ability to work calmly under pressure and manage staff flow.

Responsibilities

• Deliver extraordinary, friendly, and prompt service to guests.
• Bridge frontline staff and management during shifts.
• Lead floor pacing and support food running and water refills.

Skills

Head Waiter/ess experience

Guest service excellence

Team leadership

Communication skills

Job description

Are you a seasoned hospitality professional? Do you think that making someone smile is the best feeling? Do thrive in a fast-paced, quality driven environment? You do? Oh! We need to meet cause - us too!

MILK BEACHis an Australian restaurant and bar located in the heart of Soho, London. We serve an all-day seasonal brunch and an enticing evening menu inspired by the diverse cultures that make up modern Australian cuisine. We are quality-driven, sustainably focused, and conscious of our environmental impact. We source and painstakingly roast our own specialty coffee that we personally source from around the world. All our beans can be traced back to the farmer, not a faceless supplier. We are focused on organic and natural wines from independent winemakers whose stories we love, and creatively delicious cocktails to tell your friends about.

A bit about what you will be doing:

We are seeking an enthusiastic and experiencedHead Waiter/esswho can confidently deliver extraordinary, friendly, and prompt service to our guests. You are the bridge between frontline floor staff and the management team. You should have outstanding service and presentation skills in order to represent the restaurant as a pivotal point of contact and deliver an unforgettable guest experience. You don’t sell food and drinks – you sell Guest Response. You understand the importance of a cool head, warm heart, and bright smile. You’re not afraid to jump in and do what needs to be done in a busy shift. Manage the floor pacing? You’re on it. Help run food? You’re on it. Refill water glasses? You’re on it.

This position requires a sharp attention to the detail, adaptability, and a smile on your face even while under pressure. You will have a genuine passion for what you do, and boat loads of personality to engage with everyone around you to build long-term rapport with both the guests and your colleagues.

What we offer:

• Competitive salary & benefits
• Closed major Holidays (Christmas, Boxing Day, New Year’s Day)
• Great chances to learn from a highly experienced leadership team
• Great mentorship and career coaching
• Career development and educational support
• Personalised recognition schemes
• Friendly and motivating team environment
• Flexibility and work/life balance
• An inclusive and diverse workforce
• Meals, softs, coffees, and teas while on shift