Floor Supervisor

Brava London Restaurant Collection; Camden Town; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Tronc sharing

Company pension scheme

Life assurance at 2x annual pay

Paid holiday allowance

Refer a friend bonus (£1,000)

Birthday off

Job summary

Mortimer House Kitchen is seeking a Restaurant Supervisor to lead the floor, keep service smooth and guest experience consistently high. You’ll manage shifts, brief and deploy the team, respond to guest requests and complaints, and ensure standards never slip.

Joining Brava London Restaurant Collection, you’ll enjoy benefits including tronc share, pension, life assurance at 2x pay, paid holiday, a birthday day off and generous dining perks across Brava venues.

Qualifications

• Experience as a supervisor or senior waiter.
• Excellent communication and a calm, confident presence.
• Able to brief a team, handle a complaint and support colleagues, all in the same shift.
• Strong problem-solving skills.

Responsibilities

• Lead the floor team through each shift, with every section covered.
• Be the go-to person for guests on shift, including requests and complaints.
• Support the Floor Manager with briefings, section planning and team deployment.
• Spot when standards slip and put them right quickly and calmly.
• Coach commis waiters and the floor team with on-the-spot feedback.
• Open and close the restaurant, including cashing up and handover notes.
• Keep the restaurant clean, well presented and safe.

Skills

Experience as supervisor or senior

Excellent communication

Calm presence

Team briefing

Problem solving

Job description

Restaurant Supervisor, Mortimer House Kitchen

On a charming corner of Fitzrovia sits Mortimer House Kitchen, an Italian restaurant, bar and terrace where guests stop by for breakfast, stay for a long lunch, and linger over supper. We're looking for a Restaurant Supervisor to keep the floor moving and every guest looked after.

Who we are

Brava Hospitality Group is the home of great restaurant brands. We're the group behind Prezzo Italian, Jamie's Italian, Riding House Café, Nessa, Yasmin, Mortimer House Kitchen and, most recently, Bolo by Gennaro. We're growing the footprint of every one of our brands, which means real opportunities to grow with us.

Mortimer House Kitchen is our Italian restaurant in the heart of Fitzrovia. Our menu brings to life summers spent in Orta San Giulio and on the Amalfi Coast. Inspired by the simplicity of Italian cooking, we champion the freshest British and Italian produce, served generously and made for sharing.

From breakfast to dinner, every part of the day has its own moment. Guests settle in by our open kitchen, soak up the atmosphere on our sunny terrace, and celebrate in our Conservatory, which transforms at the pull of a curtain into a private dining room for feasts of up to 20 guests. On Saturdays, our brunch brings fluffy buttermilk pancakes, Italian baked eggs and bottomless Prosecco.

The role

As Restaurant Supervisor, you lead from the front, stay calm when it's busy and keep the guest experience consistent from one shift to the next.

At Mortimer House Kitchen, it all comes down to two things: the impression we make and the connections we build. Every guest should leave feeling genuinely looked after, whether they came for a quick coffee or a celebration with 20 friends. That starts with how we treat each other. Teams who look out for one another, have fun together and take pride in what they do create the moments guests remember.

What you'll be responsible for

• Lead the floor team through each shift, with every section covered.
• Be the go-to person for guests on shift, including requests and complaints.
• Support the Floor Manager with briefings, section planning and team deployment.
• Spot when standards slip and put them right quickly and calmly.
• Coach commis waiters and the floor team with on-the-spot feedback.
• Open and close the restaurant, including cashing up and handover notes.
• Keep the restaurant clean, well presented and safe.

What we're looking for

• Experience as a supervisor or senior waiter.
• Excellent communication and a calm, confident presence.
• Able to brief a team, handle a complaint and support colleagues, all in the same shift.
• Strong problem-solving skills.
• Available to work a mix of days, evenings, Saturdays and Sundays.

Mortimer material?

You're warm, generous and love great food. You notice the small things, like a regular's usual order or the table that needs a little extra care, and you take pride in getting them right. You enjoy the buzz of a busy central London restaurant and bring energy and calm to it in equal measure. Above all, you want every guest to feel like the evening is theirs to savour.

What's in it for you

You'll give a lot to this role. Here's what we give back.

Reward

• Tronc, so you share in the success of a busy restaurant
• Company pension scheme, if you're eligible
• Life assurance at 2x your annual pay
• Paid holiday allowance
• Refer a friend and earn up to £1,000

Time and wellbeing

• Your birthday off, every year
• Free or heavily subsidised meals on shift
• 24/7 GP helpline and Employee Assistance Programme (EAP)
• Stream (formerly Wagestream), our financial wellbeing app: access pay you've already earned, save straight from your pay, and get tools and guidance to manage your money

Perks

• 50% off at Mortimer House Kitchen
• 25% off at every other Brava restaurant
• Share 25% off with up to 5 friends and family, even when you're not there
• Free Tastecard and the Hospitality Rewards app for retail discounts

Your future

• Ongoing development and coaching
• Opportunities across all of Brava's restaurant brands as we grow