Floor Supervisor

TN United Kingdom; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative entertainment venue is seeking enthusiastic front-of-house staff to deliver exceptional hospitality experiences. In this dynamic role, you will welcome guests with positivity, provide first-class service, and ensure a memorable visit through attention to detail and teamwork. With a focus on creating a vibrant atmosphere, you will lead by example and contribute to a supportive environment for your colleagues. This position offers a unique opportunity to be part of a revolutionary concept in entertainment, where your contributions will be valued and rewarded. If you are passionate about hospitality and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Wagestream

Paid Birthdays Off

Generous Discounts for Friends and Family

F1 Arcade Development Plan

Employee of the Month Awards

Access to Paycare

Qualifications

• Previous experience in hospitality, ideally in front-of-house roles.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Welcome guests with positivity and provide first-class service.
• Ensure food and drink are served consistently and maintain hygiene standards.

Skills

Hospitality Experience

Communication Skills

Problem-solving Skills

Time Management

Teamwork

Attention to Detail

Education

Experience in Front-of-House Roles

Tools

Basic Epos Systems

Booking Systems

Job description

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At F1 Arcade we’ve
completely revolutionised the traditional arcade by creating the first-ever Formula
1 entertainment and hospitality concept with socialising at its core, for fans
and non-fans alike. F1 Arcade venues provide an immersive, state of the art F1
racing simulation experience, gamified for a mass audience, with ‘best in
class’ hospitality and exceptional venue design, all under one roof - for the
ultimate night out in the fast lane…

THE ROLE

OVERVIEW

Attention to detail
is at the heart of everything we do, from product choice
and menu development to creating
the perfect environment throughout the day, everyday.

At F1 Arcade, our front of house
team provides the best of the best service within hospitality to our guests;
from the first approach to their goodbye.

They have a comprehensive and
extended knowledge of the menu and the capability to serve in a timely and
efficient manner to the needs of our guests.

They make Guests feel welcome, go above and
beyond to discover their needs before being prompt to do so, introduce our
extensive range of food and beverages, and lead them to having a most
memorable experience.

All employees' goal is to deliver the best hospitality experience for our guests, which makes them
want to return; you should be full of positivity, high energy, and a proud and
loyal representative of the F1 Arcade brand.

To work alongside the management
team to ensure that our teams are fully supported and trained as per our
company standards, to lead by example.

You should be efficient,
reliable, and perceptive, with excellent communication and time management
skills.

KEY
RESPONSIBILITIES

1. Be the face of F1 Arcade – Welcome the Guests with a strong sense of positivity.
2. Providing initial,
   first-class service.
3. Help each other /
   think about your team – where a colleague may be busy, keep the guest feeling
   acknowledged.
4. To ensure that food
   and drink are served consistently, achieving the established agreed service standards.
5. Lead briefings,
   training, and food and drink tastings to ensure team members can provide exceptional service.
6. To record all
   sales accurately, including package charges, be responsible for guest payments.
7. To ensure that a
   high standard of hygiene and cleanliness is maintained by following all
   cleaning practices, ensure that the daily checklists are completed.
8. Be aware of your Health and Safety at Work responsibilities, follow all measures
   accordingly, and train all your teams on working in a safe environment.
9. To have a good
   knowledge and understanding of all food and drink menus and an in-depth
   knowledge of those for your department to ensure the best service for the
   guest.
10. To communicate
    with the Duty/Floor Manager regarding any problems or concerns with bookings/enquiries / pre-orders and sims issues.
11. Attend training
    sessions and team meetings as required and be involved in and contribute to
    these.

NON-NEGOTIABLES

1. Must demonstrate the three core values of the F1 Arcade team:
2. Pursuit of Excellence
3. Positive Energy
4. Team player/great work attitude, caring
   towards your team and guests
5. Ability to multitask under pressure / at
   pace
6. Perfectionist - passion for consistency,
   precision and standards

SKILLS AND
BACKGROUND

You must have
previous job experience in hospitality, ideally as a front-of-house staff.

Fast learner-
curious, proud, and confident in dealing
with your team and guests.

You must have a
good understanding of working safely. Basic knowledge of food and fire safety.

Excellent communication
and problem-solving skills.

Basic Epos and
booking systems knowledge.

SALARY/PAY & BENEFITS

1. Wagestream
2. Paid birthdays off
3. Generous discounts
   for you, friends and family
4. F1 Arcade
   development plan
5. Employee of the
   Month awards and recognition
6. Access to Paycare
   (employee assistance program)