Floor Staff

The Glee Club; Cardiff; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Bonus scheme

Free show tickets

Job summary

The Glee Club Cardiff is seeking enthusiastic bar and floor staff to join our team in Mermaid Quay, Cardiff Bay. This role involves serving drinks, assisting with floor operations, and ensuring a high standard of customer service during peak show times.

Shifts are 5pm to 11:30pm on most evenings, including weekends and bank holidays. The position offers weekend/evening hours, a tips-based earnings potential, and a supportive, inclusive workplace culture where cross-training is encouraged.

Qualifications

• Must be 18+ years old.
• Available to work weekends and evenings.
• Cross-training across departments is encouraged.
• Able to work under pressure during busy shows.
• Friendly, inclusive and reliable team player.

Responsibilities

• Read tickets and deliver correct food to tables.
• Carry trays and serve drinks to tables.
• Set up and pack away furniture safely.
• Maintain kitchen and wash up area cleanliness.
• Respond to customer issues effectively and efficiently.
• Polish cutlery, clean tables and distribute leaflets before doors.
• Support the venue across both departments as needed.

Skills

18+ age

Weekend availability

Evenings available

Work under pressure

Cross-training

Team player

Job description

IMPORTANT: Must be 18+, must be available to work weekends and evenings, including 31st December.

Established in 1994, our award-winning venues have been hosting events for over 30 years, including comedy, music, drag, podcasts, talks/Q&As & spoken word. Described by The Guardian as “enormously well-regarded”, we pride ourselves on a commitment to excellence & innovation in live events.
We are committed to diversity and inclusion, and are keen to attract people of different backgrounds, perspectives and experiences. We particularly encourage applications from historically underrepresented communities for all roles. Just like our venues are designed for everyone, so is our workplace, and we work hard to create an inclusive culture for everyone.

The Glee Club Cardiff is located in Mermaid Quay, in Cardiff Bay. We have a 450 seat auditorium, where we hold our live stand up comedy shows every Thursday, Friday & Saturday evening. We also host touring comedy shows and live music, drag & spoken word during the week.

We are looking for an enthusiastic and hardworking person to join our bar and floor staff team for an average of 1 - 4 shifts a week. We are looking for someone who is available most evenings, both during the week and on weekends, including bank holidays and non term time. During the summer months we are quieter but shifts pick up from September through to June. We are looking for someone who is willing to be cross-trained and will work across both departments.

Pay:

£12.71ph + tips and a bonus scheme, paid 4 weekly.

Job Roles & Responsibilities: Floor

• Dealing with certain, low level, customer issues effectively and efficiently.
• Read tickets and take correct food to correct tables efficiently (you will be required to carry a tray).
• Clean, set up and pack away furniture safely and efficiently.
• Serve drinks orders to tables. (Carrying trays).
• Collect empty plates and glasses from the floor during intervals and whilst serving.
• Maintain high cleanliness standards in the kitchen and wash up area.
• Complete any job requested by your manager to ensure the venue is ready to go before doors open (polishing cutlery, cleaning tables, putting out leaflets etc).

Things To Know:

• Shifts start between 5pm - 7pm and generally finish between 8.00pm-11.30pm. Shift lengths vary between 4-6 hours. Shorter 2-3 hour shifts are available for those with second jobs or university.

We don't provide transport home but we are happy to allow you to leave at a reasonable time to get public transport if you let us know in advance.

Due to the nature of our service model the first hour of the shift can be quite intense so an ability to work well under pressure is a must. We aim to serve all of our customers (up to 400 people) before the show starts. We then have intervals where the bar picks up again.

Free tickets to shows you're not working * (if they are our shows)

Shifts finish early enough to still go out afterwards.

Productivity scheme which could mean an extra £1.50 per hour, on that shift, if targets are hit.

Friendly, inclusive and interesting place to work.

Short, evening shifts, perfect for anyone studying or someone looking for a part time job.

Floor Staff Cardiff, Wales, United Kingdom